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Adobe Licenseing (Robo Help) - Issue

New Here ,
Aug 13, 2015

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Hi all,

I need to get the license for Adobe Robohelp. I have received an email from Adobe:
To claim your media using coupon number 4200023, click on this
______https://licensing.adobe.com/sap/bc/bsp/sap/zliclogin/login.htm. You will be prompted to log into the Adobe Licensing Web Site (LWS) if you are not already logged in.

However on signing I get the following error:

Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.

Not sure how to resolve this issue?

Dhwani Vibhakar.

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Adobe Licenseing (Robo Help) - Issue

New Here ,
Aug 13, 2015

Copy link to clipboard

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Hi all,

I need to get the license for Adobe Robohelp. I have received an email from Adobe:
To claim your media using coupon number 4200023, click on this
______https://licensing.adobe.com/sap/bc/bsp/sap/zliclogin/login.htm. You will be prompted to log into the Adobe Licensing Web Site (LWS) if you are not already logged in.

However on signing I get the following error:

Adobe does not recognize you as an authorized user of this web site. Please contact Adobe for assistance.

Not sure how to resolve this issue?

Dhwani Vibhakar.

Views

125

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 13, 2015 0
Adobe Community Professional ,
Aug 14, 2015

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Look in your browser cookies for "licensing.adobe" and delete it. You may have to delete all adobe cookies. Alternatively try another browser.

If that fails, then you will need to contact Adobe.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Aug 14, 2015 0