All graphics disappeared from output in RH 2015

New Here ,
Jul 14, 2015 Jul 14, 2015

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I opened a project that was created in RH 11 with RH 2015 trial version. The project went through the upgrade process and seemed fine. The graphics appear in the RH project just fine. But when I generate a CHM, there're only little squares with red Xs where the graphics should be. Throughout the entire project, without exception. Any ideas?

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LEGEND ,
Jul 14, 2015 Jul 14, 2015

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Hi there

Here are the things I would try.

Copy the CHM to a portable medium such as a USB stick or portable hard drive. Try opening it up on a different PC. If you see images on a different PC, likely something is amiss with your own PC that needs to be addressed.

On your own PC, try opening a different CHM and see if images appear there. If not, it's further confirmation that something is configured incorrectly on your own PC. But if so, then it indicates an issue with this one project.

Give those things a try and report back with what you find.

Cheers... Rick

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New Here ,
Jul 14, 2015 Jul 14, 2015

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Thanks for the help, Rick.

Someone opened the CHM on a different machine. The graphics are all still missing.

I opened another CHM, compiled with RH 11, on my machine. It displays the graphics just fine. Unfortunately, I do not have another CHM generated by RH 2015 to test.

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LEGEND ,
Jul 14, 2015 Jul 14, 2015

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Okay, so it is an issue with this project. One way to confirm is to click the File tab and open one of the supplied sample projects. Compile as CHM and see what results.

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New Here ,
Jul 14, 2015 Jul 14, 2015

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Interesting. I tried deleting one of the images and then inserting it again. It was named inset_3.png. When I click OK to complete the insertion, I get the message "Unable to rename file. File contains illegal characters". Nothing I do will make it accept the file. I've tried completely renaming it something different, same message.

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New Here ,
Jul 14, 2015 Jul 14, 2015

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I opened the sample project Travel the Whirls. The graphics appear in the project. When I generate the CHM, they do not appear.

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LEGEND ,
Jul 14, 2015 Jul 14, 2015

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Sounds like you might need to download a diagnostic app called "MJ's Diagnostics". Likely something has "come undone" such as a DLL becoming unregistered.

Click here to visit the site to download

This is a free download and it's offered by a fellow former Microsoft Help MVP.

Give that a go and see if that helps.

Cheers... Rick

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New Here ,
Jul 31, 2015 Jul 31, 2015

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I have just acquired the same problem using Robohelp 10. A project that was, until today, generating images perfectly fine in Webhelp output, now only gives me little red crosses in empty boxes. Other projects, run on the same PC, generate with no problem.

This doesn't help you, but I want you to now you're not alone in your misery.

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Resources
RoboHelp Documentation