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An error occurred while trying to save data to RH2017 FPJ file <5>.

New Here ,
Oct 12, 2017

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We have begun using Responsive HTML output, running RH2017, Build 2.  I created a new custom screen layout using the Azure_Blue as my basis. I create a new RH project importing the Screen Layout and the Master Page formats.  I then import the FrameMaker book in to my RH project.  At the end of the import/conversion, for some of my FM books, I'm getting this error:  An error occurred while trying to save data to <R:RoboHelp2017\HLP1002\PO\APLUS_PO.fpj>  <5>.

For one book, there are 3 of this same message issued. For another, there are 9 messages issued.  There do not appear to be any broken links.  But something is causing this message.  We did not get this message previously with our WebHelp deployment.  We updated to Build 2 hoping that the error would go away - but no luck.  I've searched trying to determine what the <5> was trying to tell me about my FPJ file, but have not found any reference.

Does anyone know what the message means so I can correct my source files?

  RoboHelpFPJerror.JPG

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An error occurred while trying to save data to RH2017 FPJ file <5>.

New Here ,
Oct 12, 2017

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We have begun using Responsive HTML output, running RH2017, Build 2.  I created a new custom screen layout using the Azure_Blue as my basis. I create a new RH project importing the Screen Layout and the Master Page formats.  I then import the FrameMaker book in to my RH project.  At the end of the import/conversion, for some of my FM books, I'm getting this error:  An error occurred while trying to save data to <R:RoboHelp2017\HLP1002\PO\APLUS_PO.fpj>  <5>.

For one book, there are 3 of this same message issued. For another, there are 9 messages issued.  There do not appear to be any broken links.  But something is causing this message.  We did not get this message previously with our WebHelp deployment.  We updated to Build 2 hoping that the error would go away - but no luck.  I've searched trying to determine what the <5> was trying to tell me about my FPJ file, but have not found any reference.

Does anyone know what the message means so I can correct my source files?

  RoboHelpFPJerror.JPG

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Oct 12, 2017 0
Adobe Community Professional ,
Oct 12, 2017

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Do you get the same with a non-customised layout? Then we will know whether

or not the issue is your customisation.

If that has the same problem then this post might be better in the Fm

Integration forum.

Let us know and I can move it if required.

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Oct 12, 2017 0
New Here ,
Oct 12, 2017

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Hello Peter,

I did as you asked, and I did receive the same message with a fresh copy of the Azure_Blue screen layout.

If this would be better in another forum, yes, please move it.  And thank you.

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Oct 12, 2017 0
Adobe Community Professional ,
Oct 13, 2017

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I have moved this to FrameMaker Integration as we have established the issue is not related to the layout being used. Hope our resident guru can help.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Oct 13, 2017 0
Adobe Community Professional ,
Oct 13, 2017

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Where is that R:\ drive located? You might try creating a new blank project on your c:\projects\project_name\ folder as a test.

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Oct 13, 2017 0
New Here ,
Oct 14, 2017

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The R:\ drive is a shared drive for the documentation for our product.  There is a main folder that all the FrameMaker books are kept in - between 35 and 40; and a folder with all the images for all those books.  There are 2 of us that share these subfolders.  As you can see in the supplied image, we are importing the FM books into the RH2017 folder\product version folder\ and then what specific book.  This message does not happen for all the projects, just 5 or 6.

I will try and copy the necessary folders locally and test as you requested, but I'm concerned that missing and broken links will make this an exercise in futility.

Update:  I copied the FM book and images matching the folder names on the network to my local machine.  I repeated the RH project creation 3 times, twice it worked and once I got the error messages.  So bizarre.  There are 73 records in the FPJ file, and they don't change before to after this process

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Oct 14, 2017 0
Adobe Community Professional ,
Oct 16, 2017

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You shouldn't have to copy anything - just create a new blank RH project on your local c:\ drive and import your FM docs into it to see what's happening.

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Oct 16, 2017 0
New Here ,
Oct 16, 2017

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Good morning,

That worked.  The FM documents are where they live on the master drive and I created the RH project on my local machine. I imported the FM documents and RH layout from the master drive, and there were no errors as the RH project completed it's import process on my local machine. So we have a work-around to the error.  Thank you!

But the QA part of my brain is still yelling "Why?"   I would really love to solve the mystery if there is a data issue so we are not having to move/copy data folders in the rush to get a release out the door by a deadline.

Again, thanks for your help.

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Oct 16, 2017 0
Adobe Community Professional ,
Oct 16, 2017

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It might be due to the "invisible" path/file length restriction that RH has - when your source FM files have a total length of path+filename of about 30 characters or longer, RH starts having a fit - some xrefs don't come across properly or not at all. Ran into that one a few years ago.

You might also have some issue with permissions/restrictions on that network location.

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Oct 16, 2017 0