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Application Error while generating printed documentation

New Here ,
Mar 02, 2015

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I have Rh 10 installed in my 64-bit machine with Windows 7 OS.

The problem is when I click Printed Documentation and click Next in the Printed Documentation screen, Rh crashes.

Without clicking Next, if I click Save & Generate, pdf is generated with missing topics.

When I check the event log, I see Application Error. What exactly is causing this crash? Please help.

Rh crash.png

event log.png

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

Which version of Word do you have installed and is it the 32 or 64 bit version?

The latter will not play nicely and even Microsoft recommend the 32 bit version for compatability with other apps.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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Documentation

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Application Error while generating printed documentation

New Here ,
Mar 02, 2015

Copy link to clipboard

Copied

I have Rh 10 installed in my 64-bit machine with Windows 7 OS.

The problem is when I click Printed Documentation and click Next in the Printed Documentation screen, Rh crashes.

Without clicking Next, if I click Save & Generate, pdf is generated with missing topics.

When I check the event log, I see Application Error. What exactly is causing this crash? Please help.

Rh crash.png

event log.png

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

Which version of Word do you have installed and is it the 32 or 64 bit version?

The latter will not play nicely and even Microsoft recommend the 32 bit version for compatability with other apps.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Topics

Documentation

Views

163

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Mar 10, 2015

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Which version of Word do you have installed and is it the 32 or 64 bit version?

The latter will not play nicely and even Microsoft recommend the 32 bit version for compatability with other apps.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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