Attempting to cancel subscription

New Here ,
May 26, 2021 May 26, 2021

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I subscribed to a MONTHLY TRIAL yet when i go to cancel it says i have to pay an outstanding $90 annual fee. why do i have to pay a fee.

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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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For all help with accounts and billing you need to contact Adobe Customer Support.

 

Go here and use the chat bubble ("Contact Us") at the bottom right of the page:
https://helpx.adobe.com/au/support/robohelp.html

 

 

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Adobe Employee ,
May 27, 2021 May 27, 2021

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This is a user-to-user community forum and people here will not be able to help you with this. Also, your question is probably not about Adobe RoboHelp but some other Adobe Product, so the Adobe RoboHelp technical support that Amebr recommended is not the right contact.

Please have a look at this page: Account and membership help

Especially here: Cancel Adobe trial or subscription

 

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RoboHelp Documentation