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Blank help page displays in IE11 (Robohelp 2015 webhelp)

New Here ,
Oct 17, 2016

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I have seen this same issue for IE11 and Robohelp 11. I did not see a resolution.

It seems that I am experiencing the same issue. Any help is appreciated.

Issue:

In IE11 the help opens, but there is an additional small blank window that also it opens along with it, It does not display in the main screen, but when you close the help window then that small window displays in the main screen then the user has to manually close it. This is not an issue in IE10.

Robohelp Version 12.0.4.454

IE 11 version 11.0.9600.18426

Using Windows 7

Robohelp updates 1-4 have been applied.

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Blank help page displays in IE11 (Robohelp 2015 webhelp)

New Here ,
Oct 17, 2016

Copy link to clipboard

Copied

I have seen this same issue for IE11 and Robohelp 11. I did not see a resolution.

It seems that I am experiencing the same issue. Any help is appreciated.

Issue:

In IE11 the help opens, but there is an additional small blank window that also it opens along with it, It does not display in the main screen, but when you close the help window then that small window displays in the main screen then the user has to manually close it. This is not an issue in IE10.

Robohelp Version 12.0.4.454

IE 11 version 11.0.9600.18426

Using Windows 7

Robohelp updates 1-4 have been applied.

TOPICS
WebHelp

Views

204

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 17, 2016 0

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