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Blank Pop-ups in CHM when the CHM is open from applications installed on Windows 10 64b

New Here ,
Mar 09, 2016

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Hello,

I used RH 11 to generate CHM for different applications.

I create pop-up by hyperlink to a topic using the 2nd hyperlink Option (in french : Afficher dans la fenêtre contextuelle à redimensionnement auto).

Until now, I never had any problem with the pop-up display, but today somebody tests an application with the CHM on a Windows 10-64b and when clicking on an hyperlink that display a pop-up, the pop-up appears blank with nothing on It!

From an application installed on Windows 10-32b : no problem!

If the CHM is open directly from Windows (10-64b) Explorer : no problem!


I have no Windows 10 on my computer, I'm running through Windows 7 enterprise Service Pack 1.


If any people could help me...


Have a nice day.


CG



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Blank Pop-ups in CHM when the CHM is open from applications installed on Windows 10 64b

New Here ,
Mar 09, 2016

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Hello,

I used RH 11 to generate CHM for different applications.

I create pop-up by hyperlink to a topic using the 2nd hyperlink Option (in french : Afficher dans la fenêtre contextuelle à redimensionnement auto).

Until now, I never had any problem with the pop-up display, but today somebody tests an application with the CHM on a Windows 10-64b and when clicking on an hyperlink that display a pop-up, the pop-up appears blank with nothing on It!

From an application installed on Windows 10-32b : no problem!

If the CHM is open directly from Windows (10-64b) Explorer : no problem!


I have no Windows 10 on my computer, I'm running through Windows 7 enterprise Service Pack 1.


If any people could help me...


Have a nice day.


CG



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Adobe Community Professional ,
Mar 16, 2016

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It may be that a different DLL needs to be registered on the 64 bit system. There are some posts about that or may Rick Stone will pop in to confirm or correct.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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LEGEND ,
Mar 16, 2016

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Nope, sorry. I'm guessing you are thinking about the HHActiveX.dll. But that only affects Browse Sequence and Glossary. Popups are totally a JavaScript thing.

Makes me wonder about IE and how it may be configured, as the CHM uses elements of IE as its display engine.

Maybe Willam van Weelden‌ will see this and pop in to advise as to my hunch.

Cheers... Rick

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LEGEND ,
Mar 18, 2016

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It the page is empty, there is an issue in loading. That's most likely related to the JavaScript, as Rick points out.

You say that if the CHM is opened directly in Windows 10, there is no problem. What do you mean by opened directly? And how are you opening the CHM when the problem occurs?

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New Here ,
Mar 18, 2016

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Hello and thank You for the answers.

"You say that if the CHM is opened directly in Windows 10, there is no problem. What do you mean by opened directly?"

>>> Open directly means I do a double-clic on the CHM file




"And how are you opening the CHM when the problem occurs?"

>>> On an application, pressing F1, the CHM file opens and You can Browse.


Have A nice day.

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Adobe Community Professional ,
Mar 22, 2016

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That seems to point to something about the way your developers are calling the file. Hopefully Willam will be able to pop back in and advise.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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