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Blank Topics in Android webview for Responsive HTML5 --Robohelp11

New Here ,
Oct 05, 2016

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Hello Experts,

I have a project created in robohelp11.

My project has about 20 topics.  I am able to generate the project without issues in Responsive HTML5, and I can view the project in Chrome and Internet Explorer without issue.

The Help content is being added to an existing android app and displayed in the devices browser, called from the app.

Issue: Help opens on the android device, but the topics are not being displayed, the window is blank.  I am able to open and view without issue the TOC, index, and glossary.

Side note: I generated the project as a native android app and installed it on my phone, everything worked fine, no issues at all.

Please help,

Jim

Empty Topics.png

TOPICS
HTML5 layout

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Blank Topics in Android webview for Responsive HTML5 --Robohelp11

New Here ,
Oct 05, 2016

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Hello Experts,

I have a project created in robohelp11.

My project has about 20 topics.  I am able to generate the project without issues in Responsive HTML5, and I can view the project in Chrome and Internet Explorer without issue.

The Help content is being added to an existing android app and displayed in the devices browser, called from the app.

Issue: Help opens on the android device, but the topics are not being displayed, the window is blank.  I am able to open and view without issue the TOC, index, and glossary.

Side note: I generated the project as a native android app and installed it on my phone, everything worked fine, no issues at all.

Please help,

Jim

Empty Topics.png

TOPICS
HTML5 layout

Views

317

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 05, 2016 0
LEGEND ,
Oct 05, 2016

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Perhaps consider downloading and testing your output using RoboHelp 2015 Release?

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Oct 05, 2016 0
New Here ,
Oct 06, 2016

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Same result when generated by Robohelp 2015.

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Oct 06, 2016 0
LEGEND ,
Oct 06, 2016

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And one more thing to consider. In RoboHelp 2015 Release, did you also download and install the latest service release? (From RoboHelp, click File > Help > Updates.

It could be that a service release corrects this issue.

You might also consider reporting it to Adobe using the link below

Click here

Cheers... Rick

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Oct 06, 2016 0
New Here ,
Oct 06, 2016

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Looks like the iframe in the HTML output was causing the issue.   The Android developer had to make some settings changes.

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Oct 06, 2016 0
New Here ,
Nov 30, 2017

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Any chance of sharing what they changed please? What was the issue?

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Nov 30, 2017 0