I have created a project that contains bookmark links to locations both within the same topic and to locations in a different topic. When I generate the project in Responsive layout, the links do not work in mobile browsers (Safari, Chrome). They work fine on desktop.
First, or links within the same topic, pressing on the links in the mobile browser shows that some additional text is added to the link in the form: ?random=1b1falkfh... This text is included after the ".htm" of the link parent topic and before the "#" of the bookmark.
For example, a link to the bookmark "step_c" shows:
Second, links to a different topic simply go to the top of that topic, not to the bookmark. These links do not appear to be corrupted, they just don't function properly.
I generated this same project as Webhelp and these links all work properly in mobile browsers. It seems as though the Responsive layout is corrupting the bookmark links.
Please advise on fix. I am using RH 2015 rel. 3.
Try updating & regenerating again – there’s a new 4th patch out there now
I'm not sure that the 4.1 patch will help this situation - the project does not have any conditional text and I was testing on iOS 9 with Safari 9 and latest Chrome. I searched the Adobe bugbase for "bookmarks" and found nothing.
I am hesitant to update RH - I had a bad experience with 4.0 (won't hide TOC/Index/Glos/Filt) and had to roll back to 3, which took a while. I am now, as I was then, under aggressive deadline and can't afford that kind of experience.
Mulling my options on this. I have 3 weeks, so I will monitor for problems in 4.1 and update as a last step.
The 4.1 patch seems to work for me (at least on iOS). I've created a sample output with a TOC link and a hyperlink here: Travel the Whirls Knowledge Base
The bookmark in the TOC is the item called 'book'. The link is on the page 'Corporate Locations'.
Let me know whether this works on your end as well. If it does, the 41 patch may be the way to go.
The 4.1 does hide the TOC/Index/Glos/Filter, so that should not block the update.
Thanks for taking the time to create this sample. Here is what I found using an iPad (landscape layout) with iOS 9 in both Safari and Chrome:
The "book" link in the TOC as well as the link "Link to bookmark" in the topic Corporate Locations work initially but stopped working after I began navigating randomly .
I can reproduce the failure using the following steps:
Result: The target page does not load fully, and shows top of page, not bookmark location. If you press the browser "reload" button, the page then appears at the correct location.
More testing revealed that:
A more typical situation would involve having a link within a long page that points to a bookmark on another page, so a better test would be to add a link to the test bookmark towards the bottom of one of the long topics (i.e. "Context-sensitive help for mobile apps").
Done. Thanks William.
Hi, I'm experiencing the same problems in mobile browsers on iOS devices - some links work only in portrait mode, others (like links within a drop-down or links to another drop-down) don't work in any orientation of iPads.
Could you please post a link to the bug you created in 2016, so I can track its progress and see if that should be fixed already?
Hi, I can verify that this is still an issue. There was never any action taken on the bug I created, and it was not carried forward when Adobe updated their bugbase. I was hopeful that the re-worked layouts in RH2017 would fix the problem (we use Charcoal Grey), but alas, no joy.
Performance is fine on desktop and Android devices. iOS devices have multiple problems with links to bookmarks from TOC or from other topics.