Buttons no longer working after upgrade to RH 2020

Explorer ,
Feb 17, 2021

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Hi, Everyone.

 

I've been testing out the free trial of RH 2020 (2020.3.32; frameless). To do this, I've upgraded a project from RH 2019 (new UI, 2019.0.14; frameless). 

 

After the upgrade, my three buttons no longer work. They seem dormant -- not responding to clicks in any way. (The other 3 buttons, in the right panel, do work.) I've checked the configurations of the filter button in the output preset. Seems no settings have changed.

 

Any advice for me? Thank you!

 

buttons stopped working.PNG

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Adobe Community Professional ,
Feb 17, 2021

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I'd add a new skin and see if the buttons work when you generate with that.

 

If they do, then I'd compare the button setup in the Topic Page Buttons tab of the skin with the code in your skin to see if they're different.

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Explorer ,
Feb 19, 2021

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Thanks for the troubleshooting steps, Amber.

 

I regret to report that the buttons still don't work, even with a new skin.

 

Any other ideas?

 

Thank you!

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Adobe Community Professional ,
Feb 21, 2021

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Can you try with one of the sample projects and see if the problem also occurs with one of them? If it does, that might suggest an installation problem.

 

If it only occurs in your project, that would suggest some problem in your project, although I'm not sure what.

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Explorer ,
Feb 22, 2021

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Thanks for the additional troubleshooting, Amber.

 

I've tried opening both RH 2020 sample projects. Neither one would open. I'd only get the "restart" error (see screenshot).

 

RH 2020 is able to open the project I've upgraded from RH 2019. But not either of the two sample projects.

 

What can I do next? Thank you!

 

SCREENSHOT:

 

Error - RH 2020 sample projects.PNG

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Adobe Community Professional ,
Feb 22, 2021

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I guess the first question is whether you have applied the updates to 2020 since installing it.

 

The 2020 sample projects should open without issue so with updates applied and having tried to restart RoboHelp and open the project again behind you, if it is still failing I would be thinking about uninstalling and reinstalling. You will need to apply the updates again or go to Adobe - Support : RoboHelp Support Center : Service Releases and grab the Update 3 installer from there.

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Explorer ,
Feb 22, 2021

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Thanks, Peter. I haven't installed any updates. (I'm currently on 2020.3.32 -- is that the most current version?)

 

I'm gonna have to get IT to install updates / uninstall & reinstall. Will do so and report back.

 

Thank you.

 

 

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Adobe Community Professional ,
Feb 22, 2021

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That is the latest but it certainly sounds as if something is wrong. I would be trying to fix opening the samples as they definitely should work. 

 

Try again when they work.

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See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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martinl83372021 AUTHOR LATEST
Explorer ,
Feb 22, 2021

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Very good, I'll work on that with an uninstall / reinstall.

 

Thank you!

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