Calling online help from the cloud

New Here ,
Apr 13, 2017

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Can an application call online help from the cloud regardless of its deployment (cloud, local, client/server, SaaS)?

RoboHelp is our HAT.  Some of our apps are moving to the cloud; some legacy apps will install locally, some are SaaS.    Where do I find more information about this topic.  Searching the forums and general queries on the Internet do not return answers.  Thanks for your help!

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Calling online help from the cloud

New Here ,
Apr 13, 2017

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Can an application call online help from the cloud regardless of its deployment (cloud, local, client/server, SaaS)?

RoboHelp is our HAT.  Some of our apps are moving to the cloud; some legacy apps will install locally, some are SaaS.    Where do I find more information about this topic.  Searching the forums and general queries on the Internet do not return answers.  Thanks for your help!

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Apr 13, 2017 0
Adobe Community Professional ,
Apr 13, 2017

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Even in "the cloud" there has to be a server location someplace to serve up HTML pages - your help would be located there I would imagine.

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Apr 13, 2017 0
LEGEND ,
Apr 13, 2017

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Cloudy.png

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Apr 13, 2017 0
Adobe Community Professional ,
Apr 13, 2017

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LOL! I was trying to find that exact image - I just captured it the other day ;>)

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Apr 13, 2017 0
Adobe Community Professional ,
Apr 14, 2017

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What matters is whether your developers can make the app call the help from wherever it is located, be that cloud, intranet or local. It's for them to decide on that and where they want the help located.

The location of the help just needs to be somewhere that supports webhelp so in your case, a web server.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Apr 14, 2017 0
Participant ,
May 03, 2017

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The answer is yes. This is what we do at our company. It works very well. We just publish our help to a SharePoint server. Dev sets up links and we are good to go.

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May 03, 2017 0