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Can I force Robohelp to re-explore the installed Word version?

Explorer ,
Mar 09, 2015

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I have both Word 2010 and 2003 installed. Normally I use the 2010 Version and there were no general problems importing from Word into Robohelp 11. However I now used the 2003 version for a brief period and after this no Word import into Robohelp is possible any more. This concerns all documents (also new test documents), both .doc and .docx.

When I switch between Word version I get the "Configuring Word.." dialog every time and this process evidently confuses Robohelp's ability to call the correct Word version. I tried all combinations, having Word 2010 or 2003 as my currently configured version and importing both .doc and .docx documents, but nothing works anymore.

I have the hope that I can reset Robohelp's Word configuration - is there any solution except for re-installing?

Robert

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Can I force Robohelp to re-explore the installed Word version?

Explorer ,
Mar 09, 2015

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I have both Word 2010 and 2003 installed. Normally I use the 2010 Version and there were no general problems importing from Word into Robohelp 11. However I now used the 2003 version for a brief period and after this no Word import into Robohelp is possible any more. This concerns all documents (also new test documents), both .doc and .docx.

When I switch between Word version I get the "Configuring Word.." dialog every time and this process evidently confuses Robohelp's ability to call the correct Word version. I tried all combinations, having Word 2010 or 2003 as my currently configured version and importing both .doc and .docx documents, but nothing works anymore.

I have the hope that I can reset Robohelp's Word configuration - is there any solution except for re-installing?

Robert

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Adobe Community Professional ,
Mar 09, 2015

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RoboHelp will find the last opened version of Word no matter what the default. See Item 13 in Snippets (Miscellaneous). It covers old versions of Word but I believe the principle is still the same.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Explorer ,
Mar 09, 2015

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Some problem has occurred though, this error did not happen until I ran Word 2003. Thanks for the hint I will try your registry solution if I get my admin to do it, although it apparently is only geared to suppress the nasty Word dialog not to fix the Robohelp error.

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Adobe Community Professional ,
Mar 10, 2015

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Whilst you were clear I must admit I was thinking of a different scenario.

I would not expect importing to give any issues no matter what the Word version but certainly not if 2010 was the last to run. I wonder if a Word 2010 repair would fix things?

The error message is not a RoboHelp error, simply one that Word throws whenever the version is switched. It would occur simply with opening Word.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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