Can I use chatbots with a different help desk tool?

Report · Aug 20, 2020

We use Zoho desk for our support center. If we want to use RoboHelp micro content for the knowledge base and chatbots can we do something to make it work or does Zoho have to do something to make it work?

Report · Aug 20, 2020

Currently Salesforce, Servicenow and Zendesk are supported.

From the About RoboHelp sample project that ships with RoboHelp 2020...

Other Chatbot Engines

Pending full support within Adobe RoboHelp, you can use the Microhelp preset to create either JSON or XML files and upload those manually.

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Report · Aug 21, 2020

I suggest you add a feature request.

Please follow this link to request features. https://tracker.adobe.com

Post the link to your feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

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Report · Aug 21, 2020

We like Adobe RoboHelp to support chatbots with Zoho Desk. I entered feture request RH-7965. Please vote for it.

Report · Aug 21, 2020

To make it easier to get support, include a link.

https://tracker.adobe.com/#/view/RH-7965

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Can I use chatbots with a different help desk tool?