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Can I use chatbots with a different help desk tool?

Community Beginner ,
Aug 20, 2020

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We use Zoho desk for our support center. If we want to use RoboHelp micro content for the knowledge base and chatbots can we do something to make it work or does Zoho have to do something to make it work?

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Can I use chatbots with a different help desk tool?

Community Beginner ,
Aug 20, 2020

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We use Zoho desk for our support center. If we want to use RoboHelp micro content for the knowledge base and chatbots can we do something to make it work or does Zoho have to do something to make it work?

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New UI

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Adobe Community Professional ,
Aug 20, 2020

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Currently Salesforce, Servicenow and Zendesk are supported.

 

From the About RoboHelp sample project that ships with RoboHelp 2020...

 

Other Chatbot Engines

Pending full support within Adobe RoboHelp, you can use the Microhelp preset to create either JSON or XML files and upload those manually.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Adobe Community Professional ,
Aug 21, 2020

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I suggest you add a feature request.

 

Please follow this link to request features. https://tracker.adobe.com

 

Post the link to your feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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New Here ,
Aug 21, 2020

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We like Adobe RoboHelp to support chatbots with Zoho Desk. I entered feture request RH-7965. Please vote for it.

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Adobe Community Professional ,
Aug 21, 2020

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To make it easier to get support, include a link.

 

https://tracker.adobe.com/#/view/RH-7965

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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