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Can't Upgrade RH 2017 Project to RH 2019

New Here ,
Jan 17, 2019

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We acquired RH 2019 in December 2018, and I upgraded my RH 2017 project to 2019 with no problems. However, when I saw that the Related Topics button wasn't supported yet, I started using RH 2019 Classic. I recently saw that Update 4 (released in January, 2019) supported the Related Topics button, so I installed that update, deleted my old upgraded project, and tried upgrading again. It won't work. It creates the file structure, but never fills it in with actual files. With my first successful upgrade in December, everything completed in minutes. I've let this one run for over an hour and there's nothing happening.

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Can't Upgrade RH 2017 Project to RH 2019

New Here ,
Jan 17, 2019

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We acquired RH 2019 in December 2018, and I upgraded my RH 2017 project to 2019 with no problems. However, when I saw that the Related Topics button wasn't supported yet, I started using RH 2019 Classic. I recently saw that Update 4 (released in January, 2019) supported the Related Topics button, so I installed that update, deleted my old upgraded project, and tried upgrading again. It won't work. It creates the file structure, but never fills it in with actual files. With my first successful upgrade in December, everything completed in minutes. I've let this one run for over an hour and there's nothing happening.

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Adobe Community Professional ,
Jan 17, 2019

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To be clear, you are trying to upgrade a copy of the project from a 2017 version and that is what is now not working.

There's another thread running with a different upgrade problem but working with Update 4.

See what is suggested there and post back here with your answers.

Broken links created by Robohelp2019 conversion


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Jan 17, 2019

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Two hours and 15 minutes. That's how long the upgrade took. It did eventually work, just much slower than it originally had.

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Adobe Community Professional ,
Jan 17, 2019

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Is this on a local drive or a network drive?

Peter Grainge

www.grainge.org

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Jan 17, 2019

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Local. C: drive.

As an aside, all Related Topics are now showing up like:

Which looks like:

There's no button anymore? The online help (https://helpx.adobe.com/robohelp/user-guide.html) doesn't seem to support searching and I can't find any directions on how to get it looking back how it did in 2017/2019 Classic.

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Adobe Community Professional ,
Jan 17, 2019

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The appearance has changed as covered in the RoboHelp Reimagined sample project and the RoboHelp Tour on my site.

You can change the default text and a quick test seems to indicate it can be blank. You could then insert an image above the list instead of text it wouldn't be a button that displays the list, that would always be visible.

The link opens a page with a search option and once the results are returned, you can filter them for RoboHelp only. However, the information you need is in the locations I have covered above.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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