Cannot check in topics

New Here ,
Jun 02, 2021 Jun 02, 2021

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Hello,

 

I am testing source control with a test project on AzureDevops, I managed to set up the connection and copied the project locally, but when I edit a topic and then I prompt the check-in dialogue box, the topic with changes does not appear in the list, the dialogue box is empty so the Check in button is disabled.

 

angelicas55431266_0-1622629287849.png

 

Any idea why this is happening?

Thanks!
Angelica

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Adobe Community Professional ,
Jun 02, 2021 Jun 02, 2021

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What point version of RH are you running? Are you all patched up? Check Help > Updates to check.

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New Here ,
Jun 02, 2021 Jun 02, 2021

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Yes, I am on the latest update. I eventually managed to use a Git repository instead, and it seems like the changes are pushed. I am trying to find a way though to set up the collaboration in a way that two or more people can't work on the same topic at the same time, and that a topic is checked out to one person when the perosn is working on it.

Also, all the previous changes of a topic that are not in one person's version should immediately be pulled when the person starts to work on it.

 

Do you know how could I do this?

 

Thanks,

Angelica

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Adobe Community Professional ,
Jun 02, 2021 Jun 02, 2021

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Do note that if you're on the first version of 2020 (2020.0) there is a bug that doesn't find any updates using Help > Updates. So you would need to manually download Update 4 from here:

https://www.adobe.com/support/robohelp/downloads.html

 

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New Here ,
Jul 26, 2021 Jul 26, 2021

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Hi, 

 

Unfortunately I sitll bump into the same issue of checking in topics with an AzureDevOps connection on 2020. Is there anything else I could try?

Thanks,

Angelica

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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I think your best bet is to contact the RH folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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RoboHelp Documentation