Cannot delete active review

Participant ,
Jul 13, 2021 Jul 13, 2021

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Using RoboHelp 2020.5.71

 

I have a couple old "active" reviews I want to delete. I found this recent post, How to delete active reviews? but using the new Delete option in RoboHelp results in an error: 

KarenMinOR_0-1626197436892.png

The Help menu does not have an option to view the error log, so I can't tell what went wrong or how to fix it. Is there another way to delete old "active" reviews?

Thank you!

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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According Vivek, that got fixed in Update 5 - you'd better contact support about what's going on in your system - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

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Participant ,
Jul 13, 2021 Jul 13, 2021

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Thanks! Will do.

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Participant ,
Jul 14, 2021 Jul 14, 2021

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I think the two projects that show up in the Review tab are reviews I created before I installed Update 5. They show up no matter which project I have open -- aren't they supposed to appear only for the project they were created in?

While I wait for my IT dept to connect with Support, I tried some troubleshooting on my own. Here's what I've noticed:

 

When I create a review, it shows up in the Active Reviews list. After I select one or more topics and click the Share button, while RH is churning to create the review, the review DISAPPEARS from the Active Review list, never to be seen again. The review link is live, however, and I can add comments and so forth.

<rub chin emoji>

 

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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I would have thought a review should only appear in the relevant project. I'm wondering if you are just getting the error with ones that are not related to the project?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Participant ,
Jul 14, 2021 Jul 14, 2021

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That's what I wondered too. I wanted to create a test review to see if I could delete it, but then the reviews started disappearing. So I reinstalled RH and upgraded to Update 5. The problem -- creating a review that vanishes after I share it -- remains:

KarenMinOR_0-1626278662661.png

The link it created is live, but the review doesn't show up in Active Reviews. If I close that Test Review tab, it's gone forever. 😞

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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When I create a review, it shows up in the Active Reviews list. After I select one or more topics and click the Share button, while RH is churning to create the review, the review DISAPPEARS from the Active Review list, never to be seen again.

 

That sounds familiar. Wondering if there is a similar post?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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Just wondering, do you have the Creative Cloud Desktop application installed? You don't have to have a Creative Cloud subscription but you do need to desktop app. It should show in your Start menu as Adobe Creative Cloud.

 

https://creativecloud.adobe.com/apps/all/desktop/pdp/creative-cloud

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Participant ,
Jul 14, 2021 Jul 14, 2021

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I do, yes. In fact, it just finished updating InDesign.

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Adobe Community Professional ,
Jul 14, 2021 Jul 14, 2021

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That's about all I can think of. Let us know how you get on with Support.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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