I have a problem when generating Robohelp. Everytime i run the HTML generator. They always hank and show error message like below:
Problem Event Name: APPCRASH
Application Name: RoboHTML.exe
Application Version: 18.104.22.1681
Application Timestamp: 54c7aa34
Fault Module Name: BuildTagExpr.dll
Fault Module Version: 22.214.171.1241
Fault Module Timestamp: 54c7a5ac
Exception Code: c0000005
Exception Offset: 000178ba
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Which RH version are you using and which output are your creating?
What happens if you remove the Conditional Build Expression from your output? Is it only limited to a specific CBT (or specific combination) or do you see the issue for every CBT?
i am using RH 11, it happens only when i put CBT from my output, and yes, it is only for specific CBT and combination. I creating for single source layout Microsoft HTML Help.
Does the same thing happen if you right-click the Single Source Layout pod and choose to create a totally brand new layout?
yes, it still happens. I try to copy all of my file into new project, release and put my CBT back on my file, and also rename my CBT, but the problem is still exist. I assume that one of my file probably corrupt and make a crash, but how to find the exact corrupt file, if i have 1300 files. Please help
I'm thinking if it was a corrupt topic you would not be able to generate even without a build expression applied. You haven't said if the output has previously generated and has now stopped or whether it has never generated.
Try creating build expressions that only eliminate one tag and see if any of them cause a problem. Then try build expressions that bring in one more tag. The general idea being to find out at what stage of creating your output the process fails.
Post back with the results.
See www.grainge.org for RoboHelp and Authoring tips
I already did and still error.
I try to delete my cbt, but whenever i delete it, there always show me error message like below:
FYI, i already get latest the project and following files are be deleted for a long time ago.
You didn't mention source control was in play.
I am not a user of source control but I think you need to break the link with source control and try again. I have seen cases where people report that a project is out of source control but when they have sent it to me, the link has not been broken. Sometimes you need to put the project on a machine that cannot see the source control repository so that it reports that and allows you to break the link. Perhaps then you can delete the tags and check it all back in as a new project.
I already did all that you mention it.
I didn't understand what the problem was still there.
Thanks in advance for your help.
Can you please share the project with us. We will investigate it further.
Thanks and Regards