cannot generate robohelp because CBT problem

Community Beginner ,
Jun 22, 2015 Jun 22, 2015

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Hi...

I have a problem when generating Robohelp. Everytime i run the HTML generator. They always hank and show error message like below:

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: RoboHTML.exe

  Application Version: 11.0.4.291

  Application Timestamp: 54c7aa34

  Fault Module Name: BuildTagExpr.dll

  Fault Module Version: 11.0.4.291

  Fault Module Timestamp: 54c7a5ac

  Exception Code: c0000005

  Exception Offset: 000178ba

  OS Version: 6.1.7600.2.0.0.256.48

  Locale ID: 1033

  Additional Information 1: 0a9e

  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional Information 3: 0a9e

  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt


Please help.

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LEGEND ,
Jun 23, 2015 Jun 23, 2015

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Which RH version are you using and which output are your creating?

What happens if you remove the Conditional Build Expression from your output? Is it only limited to a specific CBT (or specific combination) or do you see the issue for every CBT?

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Community Beginner ,
Jun 23, 2015 Jun 23, 2015

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i am using RH 11, it happens only when i put CBT from my output, and yes, it is only for specific CBT and combination. I creating for single source layout Microsoft HTML Help.

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LEGEND ,
Jun 23, 2015 Jun 23, 2015

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Hi there

Does the same thing happen if you right-click the Single Source Layout pod and choose to create a totally brand new layout?

Cheers... Rick

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Community Beginner ,
Jun 23, 2015 Jun 23, 2015

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yes, it still happens. I try to copy all of my file into new project, release and put my CBT back on my file, and also rename my CBT, but the problem is still exist. I assume that one of my file probably corrupt and make a crash, but how to find the exact corrupt file, if i have 1300 files. Please help

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Adobe Community Professional ,
Jun 24, 2015 Jun 24, 2015

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I'm thinking if it was a corrupt topic you would not be able to generate even without a build expression applied. You haven't said if the output has previously generated and has now stopped or whether it has never generated.

Try creating build expressions that only eliminate one tag and see if any of them cause a problem. Then try build expressions that bring in one more tag. The general idea being to find out at what stage of creating your output the process fails.

Post back with the results.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Jun 25, 2015 Jun 25, 2015

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Hi,

I already did and still error.

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Community Beginner ,
Jun 25, 2015 Jun 25, 2015

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I try to delete my cbt, but whenever i delete it, there always show me error message like below:

FYI, i already get latest the project and following files are be deleted for a long time ago.

11.jpg

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Adobe Community Professional ,
Jun 26, 2015 Jun 26, 2015

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You didn't mention source control was in play.

I am not a user of source control but I think you need to break the link with source control and try again. I have seen cases where people report that a project is out of source control but when they have sent it to me, the link has not been broken. Sometimes you need to put the project on a machine that cannot see the source control repository so that it reports that and allows you to break the link. Perhaps then you can delete the tags and check it all back in as a new project.

Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Jun 30, 2015 Jun 30, 2015

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Hi Peter,

I already did all that you mention it.

  1. I recreated my project on the local computer and disconnected from source control.
  2. I deleted all of tag which reported as error.
  3. I created new tag to replace the old tag one.
  4. I tried to generate again, and the result is same.

I didn't understand what the problem was still there.

Thanks in advance for your help.

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Adobe Employee ,
Jun 30, 2015 Jun 30, 2015

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LATEST

Can you please share the project with us. We will investigate it further.

Thanks and Regards

Nitika Mangla

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Resources
RoboHelp Documentation