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Cannot read document. Make sure that the document is closed.

New Here ,
Jan 22, 2020

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I am getting an error that says "Cannot read document. Make sure that the document is closed." when trying to create a topic from linked DOC.

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Cannot read document. Make sure that the document is closed.

New Here ,
Jan 22, 2020

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I am getting an error that says "Cannot read document. Make sure that the document is closed." when trying to create a topic from linked DOC.

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136

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Jan 22, 2020 0
Adobe Community Professional ,
Jan 22, 2020

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Whatever format it is in now, change to the opposite to see if that makes a difference. DOC/DOCX.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jan 22, 2020 0
New Here ,
Jan 22, 2020

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I figured it out, there were two hyperlinks in the original Docx I removed them and all is well.

Thank you for your help.

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Jan 22, 2020 0
New Here ,
Jan 22, 2020

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Than kyou for the quick reply. Unfortunatly, I am still getting the error after switching to doc.

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Jan 22, 2020 0
Adobe Community Professional ,
Jan 22, 2020

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Is the document on your machine? If it is, try rebooting. Sometimes when you close a document, Word is still running in Task Manager. Worth a try.

 

If that fails, create a new project and import (not link) into that. Don't worry too much about settings. Just wanting to establish whether it will import. If it does, then try linking into that project.

 

Not sure what the problem is here so trying anything that comes to mind. What version of RoboHelp are you using?


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jan 22, 2020 0
New Here ,
Jan 22, 2020

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Hi Peter, I have tryed rebooting and a new project and still the same whan I try to import.

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Jan 22, 2020 0
Adobe Community Professional ,
Jan 22, 2020

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Version of RoboHelp and Word?

 

Try with another document in the new project.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jan 22, 2020 0