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Cant able to Import word file

New Here ,
Feb 03, 2020

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Hi Team,

Cant able to import the Word  file. Getting the Document Read Error "Cannot read filename.docx Make Sure that the document is closed". Even though i have closed all the .docx files.

 

 

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Cant able to Import word file

New Here ,
Feb 03, 2020

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Hi Team,

Cant able to import the Word  file. Getting the Document Read Error "Cannot read filename.docx Make Sure that the document is closed". Even though i have closed all the .docx files.

 

 

TOPICS
New UI

Views

103

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Feb 03, 2020 0
Adobe Community Professional ,
Feb 05, 2020

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Create a simple new document and try with that. That will confirm or not that it is something about the document you can't import.

 

If that proves to be the case, then open the document in Word to see if you can spot anything unusual about the document.

 

I am assuming you are using 2019 New UI as you have applied that tag.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Feb 05, 2020 0
New Here ,
Mar 30, 2020

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Hello Shyam,

 

I am having the same issue in RH2019. I get the same error.  Make sure my document is closed.  But I have no problem importing the document into RH2019 CLASSIC.

 

Did you happen to find a solution or workaround to the problem.


Thank you,

 

Ken

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Mar 30, 2020 0
Adobe Community Professional ,
Mar 30, 2020

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Are you all patched up? Check Help > Updates to check. Update 12 just came out recently.

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Mar 30, 2020 0