Change of Master Page no longer saved in output preset in update 4?

[Karin Albrecht]

Hi all,

to me, it seems that changes to the master page in the output preset is no longer saved in RH new UI 2020.4.173. I tried to change the master page in my own project and in the sample project "About Robohelp". I can save the preset just fine, but when I close it and reopen it, the changes are reset. I also tried doing this with an existing preset and with a new one. Both with the same result.

Has anyone else seen this and can confirm this is a bug?

Thanks and best regards

Karin

[Peter Grainge]

Nothing reported that I have seen and changing the master page in a preset is working for me. Holds whatever I change to.

Is it a particular type of preset, frameless, reponsive and so on? I tried frameless and all good.

Maybe try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

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[Karin Albrecht]

Thanks for your reply, Peter! Sorry, I should have said that: I am using a PDF preset. In the meantime, I checked the code-files (in this folder: RH_Projekte\eisTIKnew\publish\presets), and even there the changes are not saved. However, I know now at least where to put the missing code 🙂

Another odd thing occured however: the master page is also no longer applied to the page added as front page in the front matter topics. It is only applied if I add my front page as "other page".

Best regards
Karin

[Peter Grainge]

No problems for me there either. In the Master Pages option I deselected the check box and the master page was applied to all pages including the cover page, which is really just another topic.

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[Karin Albrecht]

Very strange. Thanks for your testing and help, Peter! I will contact support and see if we can find out whats wrong with my setup.

Kind regards

Karin

[Karin Albrecht]

One more question, Peter: have you been using different master pages for topic section and front matter section? It is working for me if I use the same master page for everything (just using the uppermost selection). It is not working if I want to use different master pages. Then, it is neither saving my changes nor applying them to the front-page after I entered the settings manually into the preset-file.

Kind regards
Karin

[Peter Grainge]

I was just using one master page. I will try later with two.

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[Peter Grainge · Accepted solution]

Doh. I realised as soon as I went to try that, there is a bug in that area that is due to be fixed in the next update. I'm sorry I missed that.

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[Karin Albrecht]

Good to know, thanks Peter! I will try to provide more details next time 🙂

[Karin Albrecht]

Here is my work-around for the time being. Maybe it helps if someone has the same problems:

Open the respective preset file from the folder [your Robohelp project]\publish\presets in a text editor like Notepad++

There, you have to either add or adjust the following code. The .htt-file names must be the ones you want to be used.

    <tocmasterpages>
      <common type="boolean">true</common>
      <even>../../contents/assets/masterpages/PDF_New_CI_Start.htt</even>
      <first>../../contents/assets/masterpages/PDF_New_CI_Start.htt</first>
      <odd>../../contents/assets/masterpages/PDF_New_CI_Start.htt</odd>
    </tocmasterpages>
    <topicmasterpages>
      <common type="boolean">true</common>
      <even>../../contents/assets/PDF_New_CI_Body.htt</even>
      <first>../../contents/assets/masterpages/PDF_New_CI_Body.htt</first>
      <odd>../../contents/assets/masterpages/PDF_New_CI_Body.htt</odd>
    </topicmasterpages>

    <frontTopicsMasterPages>
      <common type="boolean">true</common>
      <even>../../contents/assets/masterpages/PDF_New_CI_Start.htt</even>
      <first>../../contents/assets/masterpages/PDF_New_CI_Start.htt</first>
      <odd>../../contents/assets/masterpages/PDF_New_CI_Start.htt</odd>
    </frontTopicsMasterPages>

[Peter Grainge]

Now you are showing off. 🙂

Nice work and thanks for posting that.

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See www.grainge.org for free Authoring and RoboHelp Information