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Classic 2019 Search interface is wrong

New Here ,
May 26, 2020

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The help file I open from my PC displays the Search pane correctly. When we publish on the public Internet page, however, it changes the interface to this: 

francineOracleHSGBU_0-1590496273504.png

Can this be fixed?

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Classic 2019 Search interface is wrong

New Here ,
May 26, 2020

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The help file I open from my PC displays the Search pane correctly. When we publish on the public Internet page, however, it changes the interface to this: 

francineOracleHSGBU_0-1590496273504.png

Can this be fixed?

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Adobe Community Professional ,
May 26, 2020

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This looks like WebHelp, right? What browser are you using and does using a different one change anything?

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New Here ,
May 26, 2020

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Yes, this is WebHelp. I have opened it in IE, Chrome, and Firefox and it does the same thing.

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Adobe Community Professional ,
May 26, 2020

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You get that when javascript is blocked.

 

It's the Pure HTML view, which was a fall back in the olden days when browsers didn't all support javascript. 

 

Given it's all browsers, but it works when run locally, I'd say it's something to do with your web server and you'll need to get your web admin to help.

 

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Adobe Community Professional ,
May 26, 2020

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If locally the search looks correct but not on the server, then either not everything is getting uploaded or the server settings aren't right. Is javascript allowed on the server?

 

Which skin are you using? Also please add an image showing the same shot as above but locally.

 

How does the help get onto the server? It wouldn't be the first time we have seen the developers decide not everything is needed.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
May 26, 2020

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Oops. Sorry for jumping in Jeff. Same conclusion if it looks right locally.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
May 26, 2020

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I've passed on the Javascript question to the developer working with the RoboHelp file. We use our own skin. Here is what help looks like locally:
local_search.png

 

We upload the help output to a source file control system and Dev picks up the help files.

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