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Click here to see this page link in full context" link not showing toolbar and TOC

New Here ,
Sep 27, 2018

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Hi Peter,

I have a similar issue. I hereby use a customized indigo layout. When I click on the "Click here to see this page link in full context" link I am not redirected to the main help page, instead redirected to the same window. I understand there is a routing issue but I am unable to rectify it.

Need your suggestion on this.

Thanks

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Click here to see this page link in full context" link not showing toolbar and TOC

New Here ,
Sep 27, 2018

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Hi Peter,

I have a similar issue. I hereby use a customized indigo layout. When I click on the "Click here to see this page link in full context" link I am not redirected to the main help page, instead redirected to the same window. I understand there is a routing issue but I am unable to rectify it.

Need your suggestion on this.

Thanks

TOPICS
HTML5 layout

Views

682

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Sep 27, 2018 0
Adobe Community Professional ,
Sep 27, 2018

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What should happen is that you see the same topic but with the TOC and toolbars. What are you seeing before and after clicking the link?


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Sep 27, 2018 0
New Here ,
Sep 27, 2018

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Thanks for your quick response Peter!

But I see the same topic without TOC and toolbars. And yes, I am seeing the same page before and after clicking.

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Sep 27, 2018 0
Adobe Community Professional ,
Sep 27, 2018

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Which version of RoboHelp?

Go to the output pod and select the layout causing this problem. Click the Gallery button and select Indigo again. You will need to give it a slightly different name. Generate with that and see what happens.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Sep 27, 2018 0
New Here ,
Sep 27, 2018

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I am using RoboHelp 2017 release.

Yes. The suggestion given by you works when I test locally.

However, when I deploy the project folder to the server, the issue persists.

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Sep 27, 2018 0
Adobe Community Professional ,
Sep 27, 2018

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Was it the same with the customised? Worked locally but not on the server? This is sounding like something is not configured correctly on the server?

Is it a webserver or a file server?


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Sep 27, 2018 0
New Here ,
Sep 27, 2018

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It is a Web server.

In the URL parameters, I am passing mapid using (e.g rhmapno=1). The CSH page opens perfect. But, when I click any link from that page it calls rh._.redirectToLayout() function. After this call, the page gets redirected to the same. I also think the URL parameter is not clearing.

Also, I could see the main page (page with TOC and toolbars) for a second. But again it gets back to the previous page.

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Sep 27, 2018 0
Adobe Community Professional ,
Sep 27, 2018

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I'm sorry but at this point, it is outside my area.

I will ping someone who may be able to help.

BTW. I have branched your post as it is different from the original question. Your links to this thread will still work.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Sep 27, 2018 0
New Here ,
Sep 27, 2018

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Thanks, Peter. I would be much pleased if someone can suggest me a solution.

Thanks in advance!

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Sep 27, 2018 0
Adobe Community Professional ,
Oct 03, 2018

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Unfortunately my contact is on holiday so it will be a couple of weeks before he can assist.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Oct 03, 2018 0
LEGEND ,
Oct 27, 2018

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Hi,

What exactly is your goal with the layout? The behaviour of the bar at the top is controlled through a seed file.

C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\ResponsiveHelpExt\template_stock\topicHeader.htm

This file contains the code that makes the page refresh to the current topic. By changing the code

onClick='rh._.goToFullLayout()'

you control what clicking does.

Kind regards,

Willam

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Oct 27, 2018 0
New Here ,
Oct 29, 2018

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Hi Willam,

Happy to have you back!

CSH mapping is done with the application. Now, when I click on the help button from our application, it takes me to a page (without sidebar and navigation). This page also contains a link "Click here to see this page in full context". Please find the image below. RH query.png

Now when I click on this link, I am not redirected to the original documentation page (page with sidebar and navigation) instead I am redirected to the same page (shown above). The action seems like the link is broken.

My Goal:

My requirement is, I want to be redirected to the original documentation page(page with sidebar and navigation).

Your previous reply explains how to redirect to targeted page from the page shown above. But I want to know how to skip the page shown above and reach the page with sidebar and navigation.

Regards

Sanjai

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Oct 29, 2018 0