Commenting/2-way communication between publisher and client?

New Here ,
Apr 13, 2021 Apr 13, 2021

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I am currently trying to digitize operating manuals for some equipment that our company provides. I want a way for clients viewing the operating manuals to be able to leave comments on sections they want revised, so we can see those comments and make changes to the documents. Also, I want to set up a notification that alerts us to when a comment is posted, so we can make the change.

 

I'm quite new to RoboHelp, is this feature supported and if so what would be the best way to go about it?

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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There's no feedback mechanism baked into RH unless you go with hosting on RH Server (which is a different product) but you can always stick code into the topics for e-mail feedback or commenting software (like Discus).

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New Here ,
Apr 13, 2021 Apr 13, 2021

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How about something like sharing for review, as discussed here: https://community.adobe.com/t5/indesign/indesign-share-for-review-faq/m-p/11210839/thread-id/190393?... 

 

Could I just send it out to clients for review to get their feedback?

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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@Jeff_Coatsworth Any reason you are not suggesting Reviews apart from the fact that @defaultuhx4z7jke6xr has not told us what version they are using? 2020 is required and is described in the page to which I have linked.

 

The client will need to create an Adobe ID but that shouldn't be an issue.

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Please use the Blue reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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Sorry, I hear "comments" and think "feedback" not "hey, check this draft out because I may have screwed up some details in it" 🤣

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