Content of CHM file not visible on some computers (RH2019 Classic and Win10)

New Here ,
Nov 12, 2020

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I'm using RH2019 Classic to compile CHM help files (HTML Help) and some users are unable to see the content. They get a Windows message that the Publisher is unknown so I suspect that Windows is blocking the content but am not sure how to correct it. I previously used RH2015 and didn't experience this issue. Thanks.

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Correct answer by Peter Grainge | Adobe Community Professional

What happens is they get this dialog.

 

image.png

 

If they deselect the check box they will stop getting the warning. The reason they are getting it is, I believe, because they have downloaded the file from somewhere rather than it being installed as part of a program installation.

 

I don't know why it is happening and did not in earlier versions. Was it delivered in a different way then?

 

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Content of CHM file not visible on some computers (RH2019 Classic and Win10)

New Here ,
Nov 12, 2020

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I'm using RH2019 Classic to compile CHM help files (HTML Help) and some users are unable to see the content. They get a Windows message that the Publisher is unknown so I suspect that Windows is blocking the content but am not sure how to correct it. I previously used RH2015 and didn't experience this issue. Thanks.

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

What happens is they get this dialog.

 

image.png

 

If they deselect the check box they will stop getting the warning. The reason they are getting it is, I believe, because they have downloaded the file from somewhere rather than it being installed as part of a program installation.

 

I don't know why it is happening and did not in earlier versions. Was it delivered in a different way then?

 

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 12, 2020

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What happens when they click Open?

 

Also, please use the Insert Photo icon as many people won't download attachments for security reasons, and a forum bug means we need to close the topic and reopen it before we can reply.

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 13, 2020

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What happens is they get this dialog.

 

image.png

 

If they deselect the check box they will stop getting the warning. The reason they are getting it is, I believe, because they have downloaded the file from somewhere rather than it being installed as part of a program installation.

 

I don't know why it is happening and did not in earlier versions. Was it delivered in a different way then?

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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Nov 13, 2020 0
Earl16B8 LATEST
New Here ,
Nov 13, 2020

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Thank you Amebr and Peter Grainge for replying to my query. We cleared the checkbox on the security warning and then we could see the content. I sincerely appreciate your help!

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