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Creating Printed Documentation in Word format; hangs on Print Document Section Layout window

Participant ,
Jun 07, 2018

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RoboHelp 2015, Word 2013

Hello,

I am trying to create a Word document from the Printed Documentation option. When I click Output, Printed Documentation, the process hangs when I click Next on the Print Document Section Layout. I was able to created the Word version on Monday, June 4, but it's hanging on this step today.

Thanks in advance for your help

MDawn

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

Create a new print layout, not a duplicate, and see if that work and/or try one of the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

That will help establish where the problem is.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Creating Printed Documentation in Word format; hangs on Print Document Section Layout window

Participant ,
Jun 07, 2018

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RoboHelp 2015, Word 2013

Hello,

I am trying to create a Word document from the Printed Documentation option. When I click Output, Printed Documentation, the process hangs when I click Next on the Print Document Section Layout. I was able to created the Word version on Monday, June 4, but it's hanging on this step today.

Thanks in advance for your help

MDawn

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

Create a new print layout, not a duplicate, and see if that work and/or try one of the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

That will help establish where the problem is.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

Topics

Documentation

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143

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Adobe Community Professional ,
Jun 12, 2018

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Sorry for the slow response. Is this fixed now?


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Participant ,
Jun 12, 2018

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No. Yours is the only response. I'm thinking the project may be corrupted, but I'm unsure how to fix that. That happened to me once before, but I don't remember the solution I used.

Thanks,

MDawn

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Adobe Community Professional ,
Jun 12, 2018

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Create a new print layout, not a duplicate, and see if that work and/or try one of the sample projects. Click Open on the RoboHelp Starter page and then click Samples in the ribbon on the left.

That will help establish where the problem is.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Participant ,
Jun 12, 2018

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Thank you for that tip. I'll try that and report back.

MDawn

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Participant ,
Jul 13, 2018

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I created a new project and imported the topics into the new project. The print process worked fine. Apparently the first project was corrupted.

Thanks,

MDawn

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