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DHTML Drop down text randomly not working

Participant ,
Nov 07, 2019

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Hi all

 

I am using RH 2019 and have a problem with some drop down text instances.

Instead of having to click the drop down link, the text is already displayed below the link.

In the source, the drop down is empty - the text I  put in it has moved from the text box to below the text in the main topic.

 

rh.png

 

Other links in the topic work ok. This is happening randomly throughout the project. I've tried comparing the HTML but my head is spinning now and I wondered if anyone else had come across this?

 

Any ideas much appreciated

Laura

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Classic, Documentation

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DHTML Drop down text randomly not working

Participant ,
Nov 07, 2019

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Hi all

 

I am using RH 2019 and have a problem with some drop down text instances.

Instead of having to click the drop down link, the text is already displayed below the link.

In the source, the drop down is empty - the text I  put in it has moved from the text box to below the text in the main topic.

 

rh.png

 

Other links in the topic work ok. This is happening randomly throughout the project. I've tried comparing the HTML but my head is spinning now and I wondered if anyone else had come across this?

 

Any ideas much appreciated

Laura

Topics

Classic, Documentation

Views

159

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Adobe Community Professional ,
Nov 07, 2019

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In author mode the content of your dropdown should look like this, all within the dotted lines.

 

dropdown.png

 

I am not seeing those dotted lines in your screenshot.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Participant ,
Nov 07, 2019

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Hi Peter

 

Thanks for your reply. I have never seen a drop down that looks like the one you pasted - mine always look like the one I posted (and work fine). This is strange....!

Laura

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Participant ,
Nov 07, 2019

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I'm using the Classic inteface of 2019 - could that be the difference?

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Adobe Community Professional ,
Nov 07, 2019

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Yes. I should have spotted it but there is a tag to indicate Classic and it helps if you include that in the title or the body.

 

I have not seen anyone reporting this so there is no known cause to draw on. I think I would try rebuilding one of them to see how that fares. Perhaps copy the content into a text editor to remove any coding and then paste from there to the dropdown box.

 

Try that and post back if the problem continues.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Participant ,
Nov 07, 2019

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Thanks Peter, will do.

Laura

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