I'm using RH 2015 build 126.96.36.1996 on Windows 10.
The main window of the RH HTML main window seems to have a "magnetic" border, attracting the mouse cursor when the mouse is close to it. This creates problems for me when I'm authoring on a laptop with limited screen space. With several apps running along with RH, I'm often moving from one app to another as I capture screens, edit images, and edit in RH. With the magnetic border of the RH main window, it becomes difficult to put my mouse where I want it - outside of RH but near it's border.
Is there any way to turn this magnetic border off?
If not, I'd advocate strongly for it to be defeated in the next version. It hinders my workflow more often then it helps.
Thanks for comments,
I'm not convinced this has anything to do with RoboHelp. In all the years I've used RoboHelp, I've never encountered or heard of this behavior.
I'd be suspect and checking other applications to see if they also have this behavior.
Are you able to perhaps record a video showing this happening?
That was my first thought, too. But no, I'm not recording anything, and with 8 apps running it is ONLY the RH main window that does this.
Thanks for the suggestion - I'll do that and see if it changes.
LOL, I wasn't suggesting that you were recording things and that was causing it. What I was hoping was that you could record a screencast video demonstrating the behavior and share it so we could see on our end what is happening as if we were looking over your shoulder to see it first hand.
Ok, I've recorded a short and small MP4 file. I don't see how to include that directly - looks like I need to post it to youtube or something similar?
Here's the example on youtube. You'll see the lower left corner of the RH window in the foreground, and my Outlook window in the background. As the mouse moves over the Outlook window border, notice the standard behavior for the cursor movement. As it moves near the RH border, notice that it jumps to the border. Once it has jumped, I'm making an effort with the touch pad to pull it the mouse away again, and it's "magnetically" attached.
Thanks for the Win10 sticky corner link. Reviewing that thread, it sounds like that's an issue with Win10 that MS has not yet fixed. I'm not seeing quite the same thing on my system, and again, it has only been RH that has the problem.
I've tried turning off the "snapping" features of Win10, and it has no impact on the problem.
You should update your copy too – there’s been several patches issued now
@Jeff_Coatsworth and Captiv8r
Today I updated my RH 2015 to the latest patch (188.8.131.520) on both my Win10 and Win7 computers. The update has no effect on the issue; both computers still have the issue of a "sticky" border on the main RH window. This suggests that it is not an OS-specific issue.
I'm really baffled that no one else seems to experience this. It's a real pain when working in the limited screen space of the laptop.
Let me know if you have any other suggestions, and thank very much for your ideas so far.
What happens if you Alt-Tab between applications instead of using the trackpad?
Hi Jeff -
That's a reasonable work-around. It's a little slower because I've got so many apps running at the same time.
I'm thinking I should report this formally to Adobe. Do you know the link to do that?
Link is back on main page - http://www.adobe.com/products/wishform.html
Thanks for your help, guys. I've just submitted this as a usability bug.
Try two things.
1. A different brand of mouse.
2. A different screen resolution.
Please don't say that's not logical. I know. Just try it.
Thanks for the suggestion, Peter. I have tried both, as I have RH set up on a laptop with a touchpad and an HP desktop with a mouse. The behavior is the same on both.
Hmmm, I think I finally just discovered what you are talking about. I've never noticed it before. Likely because I normally work with RoboHelp in full screen mode. Additionally, I had pinged some fellow RoboHelpers along with Adobe and I was hoping to gain a bit of a better understanding of what you might be seeing..
I offer my sincere apologies as after finally seeing this first hand, I now realize I was misunderstanding the issue. Hopefully the video below will help others to better understand what is happening here. And it definitely seems related to RoboHelp. Very strange.
Hopefully Adobe will have an answer... Rick
@Rick - yeah it looks like it's always trying to resize the window - just checked my copy of RH11; it's not behaving that way at all. Must be a new "feature" with RH2015 ;>)
Given that Adobe somewhat radically changed the UI, I'm thinking perhaps the application was ported to a different tool and maybe we are seeing a side effect of the different tool.
But that's just a guess on my part.
Thanks for continuing to investigate this. Your movie more clearly shows this issue. Thank you.
I think your only workaround with this one is to work full screen & alt-tab between applications (or hook up a second monitor & put all your other windows over on it while working full-screen with RH2015 on one screen)
I am having this problem with RH 2017 and it is very annoying. I have 6 projects open and I roll through them in a staggered tab type format. The friggin cursor keeps jumping to the wrong project. I want to scream. I really want to downgrade to RH10. I hate the new ribbons and I really hate the sticky borders. Unless you really need the new output formats, I personally wouldn't upgrade.
Pulling hair out. I have figured out some work arounds but RH 10 was much easier to work with. Unfortunately i have to collaborate with others and we added a seat so we are forced to upgrade which in our case is a downgrade. Fancier is not always better.
As you can see, no one else has hit this for just over a year so it's not a common problem and there hasn't been any other thread on this that I am aware of.That's not to deny the issue, just to clarify that it must be something quite specific as Rick has pointed out.
I wonder if it is worth contacting support (it's free nowadays) to see if they can offer any solution?
See www.grainge.org for RoboHelp and Authoring information. $£0.00