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Does anyone know how to use Google analytics to capture text that is typed into a WebHelp search box?

New Here ,
Apr 13, 2015

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It seems that the Site Search Tracking option in Google Analytics does not apply because the WebHelp search engine is not creating a URL.Does anyone have any thoughts? Is it possible to add a code snippet somewhere that will pass the search text to GA as an event? Appreciate all help. Thanks!  -Joe

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Does anyone know how to use Google analytics to capture text that is typed into a WebHelp search box?

New Here ,
Apr 13, 2015

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It seems that the Site Search Tracking option in Google Analytics does not apply because the WebHelp search engine is not creating a URL.Does anyone have any thoughts? Is it possible to add a code snippet somewhere that will pass the search text to GA as an event? Appreciate all help. Thanks!  -Joe

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WebHelp

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LEGEND ,
Apr 14, 2015

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It can be done with the HTML5 outputs using GA Site Search (Set up Site Search - Analytics Help) but I haven't tried it with WebHelp yet. I don't see an easy way to get this to work since WebHelp uses JavaScript instead of URL parameters.

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New Here ,
Apr 14, 2015

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Thanks for the response. A different division in the company that uses Flare found a work-around by adding a JavaScript code snippet to the Flare output's Search box. The code passes the search text to GA as an event. It's a nifty trick that I'd like to repeat in RoboHelp. I just need to determine where to put the snippet. Any ideas? (I'd hate to lose this "Flare vs RoboHelp" battle!)

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Adobe Community Professional ,
Apr 14, 2015

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Based on my experience with changing the default setting for “Highlight search items”, I’d guess the whform.js file.

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New Here ,
Apr 15, 2015

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Thanks for the tip. I will give it a go and let you know how it turns out.

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