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Download as PDF - Path setting ignored

Explorer ,
Jan 22, 2020

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RH new UI. latest patch.

I've put the PDF I want users to download in the assets/docs folder. See screenshot.

However, when I generate the Online Help, it is looking for a file in downloads/help.pdf

While I can get around this by copying/pasting my PDF into the downloads folder, I'd like to know if this is an actual issue or is there a setting somewhere else, eg in the Skin?, that's setting this downloads folder. 

thanks.download-pdf-2.pngdownload-pdf-1.png 

 

 

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Download as PDF - Path setting ignored

Explorer ,
Jan 22, 2020

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RH new UI. latest patch.

I've put the PDF I want users to download in the assets/docs folder. See screenshot.

However, when I generate the Online Help, it is looking for a file in downloads/help.pdf

While I can get around this by copying/pasting my PDF into the downloads folder, I'd like to know if this is an actual issue or is there a setting somewhere else, eg in the Skin?, that's setting this downloads folder. 

thanks.download-pdf-2.pngdownload-pdf-1.png 

 

 

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New UI

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85

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Adobe Community Professional ,
Jan 22, 2020

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I justed tested this in Update 10 and it showed a similar path in the preset. On generation it worked just fine. That was all I did.

 

Did you perhaps use help.pdf in an earlier attempt and the browser is showing a cached output? Try you output with another browser.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Explorer ,
Jan 22, 2020

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I tried it in MS Edge and it wants to open the FramelessSkin.pdf from Rocklat68. 

When I open it, the help.pdf file is displayed. 

framelessskin.png

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Adobe Community Professional ,
Jan 22, 2020

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I think at this point I would create a new project with just the default topic and a PDF by way of checking whether it is project related.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Explorer ,
Jan 22, 2020

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created a sample project and it's still looking for a help.pdf files. The Layout path doesnt seem to be taken into account.

 

file:///C:/etc/Frameless3/assets/downloads/help.pdf

 

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Adobe Community Professional ,
Jan 22, 2020

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Can you share the test project? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

 

You said you were up to date. That does mean Update 10?


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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