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Embed a Captivate HTML 5 output in WebHelp Pro project

Engaged ,
May 17, 2018

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Hi there,

I am trying to Insert a Captivate HTML 5 output in a project.

I can choose the option HTML5 in the window when inserting Captivate piece but when choosing the index.html file I end up with a placeholder swf file inserted. Is that normal?

Thank you in advance

B

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Embed a Captivate HTML 5 output in WebHelp Pro project

Engaged ,
May 17, 2018

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Hi there,

I am trying to Insert a Captivate HTML 5 output in a project.

I can choose the option HTML5 in the window when inserting Captivate piece but when choosing the index.html file I end up with a placeholder swf file inserted. Is that normal?

Thank you in advance

B

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WebHelp

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169

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May 17, 2018 0
Adobe Community Professional ,
May 17, 2018

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What version of RH? Are you hosting your output on a server running RHServer? That's what the Pro form is intended for - it's not to be used with non-RHServer instances. Are you looking at the index in the output or are you talking about the HTML in the topic where the Captivate output was inserted?

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May 17, 2018 1
Engaged ,
May 17, 2018

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Thanks Jeff,

The version is 2015

We are hosting the output on a server running RH Server. I am inserting the index file in the root folder of the Captivate output.

By the way I checked and it does work when I export from RH to Responsive HTML5.

Just wanted to check if WebHelp Pro can be used with HTML 5 captivate outputs.

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May 17, 2018 0
Adobe Community Professional ,
May 17, 2018

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A quick test would be to try it with regular WebHelp too & see what comes out.

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May 17, 2018 0
Engaged ,
May 17, 2018

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I tried it and what I can see is only the placeholder with the Captivate playbar.

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May 17, 2018 0
LEGEND ,
May 17, 2018

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Hi there

Indeed, whether you are producing WebHelp or WebHelp Pro, the placeholder SWF is totally normal.

I can't explain exactly why that placeholder is used, but when you insert Captivate HTML 5, the process combines all the assorted Captivate files and folders into a zip format and adds that to RoboHelp. Then when you generate it knows how to unpack that for proper usage on the destination server.

Cheers... Rick

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May 17, 2018 0
Adobe Community Professional ,
May 17, 2018

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Oh, so we're talking about the RH project topic's appearance? I thought the OP was referring to the generated output..

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May 17, 2018 0