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Encoding problem in search tab in CHM output

New Here ,
Mar 09, 2020

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Hi,

I am using Robohelp 2019.0.11 and I work on a project in french.

When I generate my project in a CHM output, the search tab seem to have an encoding problem.

 

Example :

My first topic is named "Première rubrique". When I search the word "rubrique", the search tab display my topic as "Premèire rubrique".

Also, when I search the word "Première", the CHM show a window with "No topic found". So I can't search word with accents and it is problematic with a french project.

 

Example.png

 

Can I do something to fix this problem ?

Thanks in advance !

Topics

New UI, Output presets

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Encoding problem in search tab in CHM output

New Here ,
Mar 09, 2020

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Hi,

I am using Robohelp 2019.0.11 and I work on a project in french.

When I generate my project in a CHM output, the search tab seem to have an encoding problem.

 

Example :

My first topic is named "Première rubrique". When I search the word "rubrique", the search tab display my topic as "Premèire rubrique".

Also, when I search the word "Première", the CHM show a window with "No topic found". So I can't search word with accents and it is problematic with a french project.

 

Example.png

 

Can I do something to fix this problem ?

Thanks in advance !

Topics

New UI, Output presets

Views

134

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Mar 09, 2020

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I suggest you create a new project in Classic with the same title and see how the search goes in that. I am wondering if the issue is something the New UI is not handling. Let us know.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Mar 09, 2020

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Thank you for your help.

 

I created a project then a topic with the same title in Robohelp Classic, and it seems that the problem doesn't exist with Classic.

 

Example2.png

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Adobe Community Professional ,
Mar 09, 2020

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In that case you must report it as a bug.

 

Please follow this link to report bugs or request features. https://tracker.adobe.com

 

Post the link to your bug report / feature request in this thread and others can vote for it. The more people who do so, the higher it gets prioritised.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Mar 09, 2020

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It looks like someone had this problem before me and has already reported it. It seems I'll have to wait for the next update

Here is the link : https://tracker.adobe.com/#/view/RH-6554

 

Thanks again for your help.

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