Error: Failed to resolve macro... when outputting to Responsive HTML5

[av_gchale]

I'm using RoboHelp 2015. I have a help project that was originally created for WebHelp output. When I compile the project to Responsive HTML5 output, it compiles but with the following errors:

Error: Failed to resolve macro (IndexFilterKewords) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\Availity_Help.htm)...

Error: Failed to resolve macro (MSM_CUR_LNG.Loading) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\template\scripts\indextreeloader.js)...

Error: Failed to resolve macro (GlossaryFilterTerms) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\Availity_Help.htm)...

Error: Failed to resolve macro (MSM_CUR_LNG.Loading) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\template\scripts\glossarylistloader.js)...

Error: Failed to resolve macro (MSM_CUR_LNG.TopicsNotFound) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\template\scripts\mhfhost.js)...

Error: Failed to resolve macro (MSM_CUR_LNG.JS_alert_LoadXmlFailed) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\template\scripts\mhfhost.js)...

Error: Failed to resolve macro (MSM_CUR_LNG.JS_alert_InitDatabaseFailed) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\template\scripts\mhfhost.js)...

Error: Failed to resolve macro (MSM_CUR_LNG.JS_alert_InvalidExpression_1) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\template\scripts\mhfhost.js)...

Error: Failed to resolve macro (MSM_CUR_LNG.Searching) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\template\scripts\mhfhost.js)...

Error: Failed to resolve macro (MSM_CUR_LNG.Cancel) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\template\scripts\mhfhost.js)...

Error: Failed to resolve macro (MSM_CUR_LNG.Canceled) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\template\scripts\mhfhost.js)...

Error: Failed to resolve macro (MSM_CUR_LNG.ResultsFoundText) in file (P:\!Private\zMigration\AvHelp_HTML5\AvHelp\template\scripts\search.js)...

I saw another forum post about these errors (in version RoboHelp 11) that suggested the problem might be related to permissions. I compiled the help output to a few different folders that I have full permissions, and I still get the errors. Any ideas?

[Captiv8r]

I notice that the location is the P drive (which I assume is a network drive)

Try closing the project in RoboHelp, then creating a folder on your C drive named "Projects". ( C:\Projects )

Then create a folder inside that one and copy your project there. Open it and try again and see if the issue resolves.

Cheers... Rick

[av_gchale]

Hello Rick,

You're correct--the P drive is a network drive. I tried generating the output to my C drive, including to a folder I created in the root, but I get the same results. I noticed I don't get the errors when I generate a new project I created in RoboHelp 2015. The project in which I'm getting the errors was created before I started my employment here four years ago, and we were using RoboHelp 8 at the time I started. I'm going to try Willam's suggestions and see if they solve my problem. I'll reply back once I've tried the suggestions. Thanks very much for passing along the suggestions!

Thanks!

George

[Willam_van_Weelden · Accepted solution]

This is a common problem with RoboHelp projects upgraded from versions before RH10. This error indicates that your language files misses some strings. You can solve it in either of these two ways;

1. Let Robo recreate the language file:
   1. In your project, back up the !Language! folder.
   2. Delete the folder.
   3. Trash the CPD and reopen RoboHelp.
      
      RoboHelp will create a new language file (and if something goes wrong, restore from the backup and try method 2.)
      
      
2. Manually update the language file;
   1. Open the language file !Language!/en_us/RoboHHRE.lng with Notepad or another text editor.
   2. Find the section <section name="MultiScreen">.
   3. For each error 'MSM_CUR_LNG.JS_alert_LoadXmlFailed', create an entry with the text after the dot as follows:
      
      <element name="JS_alert_LoadXmlFailed" value="Failed to load XML file"></element>
      
      
   4. Save the file.
   5. Open RoboHelp and regenerate.

(This doesn't invalidate Rick's point. It's just that issue is related differently.)

[av_gchale]

Hi Willam.

Your first suggestion worked, and I no longer get the errors when I generate to HTML5 output. Thank you for sharing that valuable information.

George