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Error Message (RoboHelp HTML)

New Here ,
Sep 23, 2015

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Need some help.  Got a message that says:  Open project was cancelled or the application was unable to load database for:

........Salesbuilder2.cdp.

Need assistance.

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Error Message (RoboHelp HTML)

New Here ,
Sep 23, 2015

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Need some help.  Got a message that says:  Open project was cancelled or the application was unable to load database for:

........Salesbuilder2.cdp.

Need assistance.

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LEGEND ,
Sep 23, 2015

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Hi there

What version of RoboHelp are you using?

Cheers... Rick

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New Here ,
Sep 23, 2015

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Version 11

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LEGEND ,
Sep 23, 2015

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Okay, so what I would recommend is to click Tools > Options. Then click the General section on the left side. Odds are you won't need to actually click it and it will already be selected.

Then on the right side, click to enable the option Clear project cache (.cpd file) before opening any project.

tmp1.png

Click OK to dismiss the dialog, then try and open the project giving you trouble.

Cheers... Rick

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New Here ,
Sep 23, 2015

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Rick,

  Cleared the project cache and still getting the error.

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Adobe Employee ,
Sep 23, 2015

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Is this happening for newly created projects also?

Thanks,
Surbhi Maheshwari

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New Here ,
Sep 24, 2015

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Yes

Sent from my Verizon 4G LTE Smartphone

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New Here ,
Sep 24, 2015

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On 3 other systems its doing the same thing.

Sent from my Verizon 4G LTE Smartphone

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Adobe Employee ,
Sep 27, 2015

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One probable cause can be user-access issue.  RH is somehow unable to load/execute database file. Can you please try creating/opening project from non user-area folder such as "C:\MyProjects..."

Thanks and Regards,

Mohd. Sameer

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New Here ,
Sep 28, 2015

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Tried it on the local drive same error message

Sent from my Verizon 4G LTE Smartphone

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