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Error opening RoboHelp 9 File (rhbag.apj)

New Here ,
Jul 14, 2016

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When I try to open a file in RH 9, I get an error message that says:  "An error occurred while trying to read data from <C:\Data\RoboHelp Projects\DSDM\rhbag.apj> <1>."

Although I can see all of my files in the project using Windows Explorer, nothing shows up in RoboHelp.

Any suggestions?

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Error opening RoboHelp 9 File (rhbag.apj)

New Here ,
Jul 14, 2016

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When I try to open a file in RH 9, I get an error message that says:  "An error occurred while trying to read data from <C:\Data\RoboHelp Projects\DSDM\rhbag.apj> <1>."

Although I can see all of my files in the project using Windows Explorer, nothing shows up in RoboHelp.

Any suggestions?

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Jul 14, 2016 0
Adobe Community Professional ,
Jul 18, 2016

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Backup the project first, then try deleting the CPD file and reopening it.

If that fails, take a look at http://www.grainge.org/pages/authoring/opening/opening_projects.htm for other methods of opening a project.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jul 18, 2016 0
New Here ,
Jul 19, 2016

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Thanks Peter.  I contacted Adobe and they had me remove both the .cpd file and the .xpj file and then reopen using the .hpp file... and that worked!

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Jul 19, 2016 0
Adobe Community Professional ,
Jul 21, 2016

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Generally I would advise against deleting the XPJ file until deleting the CPD file has failed to fix a problem, and then only being aware of the downside of doing that.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jul 21, 2016 0
New Here ,
Jul 21, 2016

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OK, that makes sense.  I had tried deleting just the .cpd file before contacting Adobe and that didn't work. 

Fortunately, it seems to be ok now.... fingers crossed.

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Jul 21, 2016 0