Errors/Bugs with the Search engine in HTML5 layout

New Here ,
May 10, 2019 May 10, 2019

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Hello everyone!

We have a pretty big project with over 4000+ topics and over 12 publications divided with multiple tags.

We are using RH2017 (last update done) and we use customised Azure HTML 5 layout.

The HTML5 is running well and is fantastic.

However, we've seen some rather disturbing issues with the search tool in HTML5 layouts.

Here is a peek of the issues we've found and were not able to correct.

  • Some words won't be considered when searched without quotation marks
    (We don't use quotation marks anymore since the highlight is broken and this may result with errors for our users. See this tread : Re: Issue with the HTML5 layout - Search is broken
    • Without
    • And
    • Not
    • Or
    • With

  • Some symbols are not valid searched "string"
    The problem is that we use some of them pretty often. It happens only if the symbol is not attached to a word. E.g.: J&R is valid - J & R is invalid
    They are valid if searched between Qutation marks

    • !, “, /, $, %, ? , &, *, ( , ), -, +, @, #, ±, =, <, >, {, }, ;, :, ~, [, ]
      • The most used by us is &, -, /, #, <, > and ±

Invalid

Valid

My guess on this is that the symbols and the words are not present in the search engine as valid "words" to be searched.

Any isight on this and the reason behind?

  • When string-searching is checkmarked in the options, we have an infinite loop that comes up and we have to push "Enter" again to get results.

  • The "proposed" search words in the search bar are not valid search options.
    We have often no results or it contains word like not or - that cannot be searched. It gets updated with valid words the more you search sith it. However the 4th and 5th option are not really updated and are often invalid.

Thank you for your help!

TOPICS
HTML5 layout

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Adobe Community Professional ,
May 10, 2019 May 10, 2019

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Isn't there a "stop" list of words that you can configure to have the search ignore? Maybe your list of problem words is on that list?

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New Here ,
May 10, 2019 May 10, 2019

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There are no words in the "stop" list. That was my first guess and it was blank.

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RoboHelp Documentation