Errors with GIT and RoboHelp connection (ask-pass-trampoline.bat)

New Here ,
Jan 08, 2021

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I'm running RoboHelp 2020.0.156.   I'm attempting to set up RoboHelp with version control using BitBucket (GIT).    I set up the connection profile to Bitbucket from within RoboHelp and commit but I can't push back files. I get the following error. 

 

error.png

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Adobe Community Professional ,
Jan 08, 2021

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First of all apply Update 3.

 

You cannot update from the initial release (2020.0) using Help > Check for Updates. Go to https://www.adobe.com/support/robohelp/downloads.html and download the latest update. You only need to apply the latest as it includes the incremental changes. Once you have applied a later update, Help > Check for Updates will work in the future.

 

Try again with that. I'm not sure if the problem was fixed in Update 3 or is due to be fixed in Update 4. If the latter search the forum as this came up a little while back and a workaround was posted.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

 

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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elmdavy AUTHOR
New Here ,
Jan 13, 2021

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I applied the update and it started to work with the project already added to GIT.  I can commit and push.  Another user can connect and also commit and push.  Updates are merged.

 

However, I can no longer add new help projects to GIT.  Everytime I try I get the following error.  I can't give more information apart from the fact that it happens when I select Collobroate > Add Project from the menu.  I have tried with existing repoistories, with it creating the new respoistory in RoboHelp and and a variety of methods. They all end with the same error message.

 

Application_Error.jpg

 

I did find a workaround to add the project to Git which is adding it via Sourcetree (With still using the ignore file so it does not upload the .rh folder).  Then delete the respoistory off my local machine and clone the repository from RoboHelp. That seems to connect the help project up to the version control. However, I am having problems with it still not working correctly. Can't seem to always pull someone else's changes.  Not sure if it is because of the way it was added to version control.

 

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Adobe Community Professional ,
Jan 13, 2021

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There aren't many source control gurus on the forum these days so if no one responds I suggest you go to Support.

 

See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Please use the blue Reply button at the top to help me help you. The black Reply link nests replies and they sort out of order.

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