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Exporting help to Word or PDF does not export drop-down or expandable content

Explorer ,
Feb 20, 2020 Feb 20, 2020

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I frequently export my help content to Word so SMEs can review and edit the content. In the new RH 2019, when I export the help content to Word or PDF, any content contained in a drop-down or expandable field (and glossary terms inserted into a paragraph) is not exported into the Word doc or pdf. I need this functionality to allow easy reviewing of content for SMEs.

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correct answers 1 Correct answer

Community Expert , Feb 20, 2020 Feb 20, 2020

Just to add to Amber's post.

 

image.png

 

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Community Expert ,
Feb 20, 2020 Feb 20, 2020

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In Update 10 there was a change added to allow this I believe. In the preset make sure you select the option to inlucde dropdown content.

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Community Expert ,
Feb 20, 2020 Feb 20, 2020

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Just to add to Amber's post.

 

image.png

 

Help others by clicking Correct Answer if the question is answered. Found the answer elsewhere? Share it here. "Upvote" is for useful posts.

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Explorer ,
Feb 21, 2020 Feb 21, 2020

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Excellent. I had not thought to look in the pre-set for Word and PDF. Thanks much!

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Explorer ,
Feb 28, 2020 Feb 28, 2020

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I answered the wrong question.

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Community Expert ,
Feb 28, 2020 Feb 28, 2020

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Content removed as it was based on what was posted above.

 

 

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