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Failed to Generate Output in PDF

Community Beginner ,
Jan 03, 2019

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When Generating a PDF file in Adobe 2019, shows error message as Failed to combine files into PDF.

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Failed to Generate Output in PDF

Community Beginner ,
Jan 03, 2019

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When Generating a PDF file in Adobe 2019, shows error message as Failed to combine files into PDF.

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821

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Adobe Community Professional ,
Jan 03, 2019

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This is a known problem. A further update is due soon and I hope the fix

will be in that.

Peter Grainge

www.grainge.org

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Adobe Employee ,
Jan 04, 2019

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Hi ravic56036097,

There is a known issue with broken links or files with non-ASCII names. If your project has none of these then is it possible for you to share a minimal version of your project that reproduces the issue ?

Thanks

Ritesh Kumar

Adobe RoboHelp

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Adobe Community Professional ,
Jan 04, 2019

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Ritkumar​ I believe you will find this issue with the RoboHelp Reimagined sample project (latest version with Surbhi).

I don't think the links or files contain non ascii names.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Adobe Employee ,
Jan 06, 2019

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Hi Peter,

I am able to generate PDF from the sample that you shared with Amitoj. The sample that you shared on 31st December.

Is there any helpful information in the log file about the error ?

Thanks

Ritesh Kumar

Adobe RoboHelp

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Adobe Community Professional ,
Jan 07, 2019

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After a couple of attempts with different copies, I got it working. One attempt failed as before. Another told me the was a broken link and refused to continue. The broken link was to default.htt and I had not selected a master page!

I can't work out what suddenly made it work. I changed the output path but I had tried that before.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Jan 09, 2019

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We are all waiting for Updates as PDF output is very critical for my work.

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Community Beginner ,
Jan 09, 2019

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Let me know the update.

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Community Beginner ,
Jan 09, 2019

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Where to find default.htt

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Adobe Community Professional ,
Jan 09, 2019

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I don't have a list of steps to create a PDF. As you can see above, using the same project with no identifiable changes, on one occasion it worked, on another it did not.

Try changing the output path and try not using the index.

Beyond that, I think you will have to wait for the update that is expected soon.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Community Beginner ,
Jan 09, 2019

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Could you provide me your email id

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Adobe Community Professional ,
Jan 09, 2019

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Not on a public forum. Visit my website.

I don't have any more information than I have posted.

Peter Grainge

www.grainge.org

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Adobe Community Professional ,
Jan 09, 2019

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Ignore the notice on the Contact page

Peter Grainge

www.grainge.org

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Adobe Community Professional ,
Jan 10, 2019

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Update 4 is now available. Apply that and try again. Let us know if that fixes the problem.


See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Explorer ,
Jan 28, 2019

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Hello,

No. Output to PDF still fails most, but not all, of the time, and no I haven't yet figured out what's different when if works.

The more I look, the more I see broken links everywhere. No idea how that can be. The links work fine when viewing WebHelp Output.

This is a tough knot to untangle, I believe gremlins got into the code of my projects when they were created in RH2015 and I don't know how to get them out short of scrapping the whole project and starting all over again in RH2019.

PDF output is a non-negotiable delivery item for us here.

I think pasting images in is at the root of the problem. I think RH2019 is persnickety about user using ctrl-v as means of inserting images. In the web-course videos Matt was using the insert image button when he showed how easily RH2019 creates beautiful PDFs.  I have never added images to assets folder first, only ever ctrl-c/ctrl-v into the topic and every image link is listed as broken, but this theory is untested.

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Adobe Community Professional ,
Jan 28, 2019

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Can you share the project with me? If you can, see the Contact page on my site.

Peter Grainge

www.grainge.org

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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