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When some users are importing large amounts of content, it causes folders to disappear. The content is still in the project but the folders have to be recreated. Is there a way to prevent this problem?? Smaller content imports??
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Please read the Before You Start sticky post and always start a thread with the version of RoboHelp being used.
In this case it could be particularly important.
See www.grainge.org for RoboHelp and Authoring tips