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Fonts not working in PDF

Community Beginner ,
Jul 20, 2020

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Hi everyone,

 

After switching to RH 2020, and moving to another machine, fonts are not being reflected in the PDF output - despite the correct stylesheet being used. It does reflect the colours, and the settings clearly reflect those fonts in use.

 

Does anyone have idea what this could be?

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Fonts not working in PDF

Community Beginner ,
Jul 20, 2020

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Hi everyone,

 

After switching to RH 2020, and moving to another machine, fonts are not being reflected in the PDF output - despite the correct stylesheet being used. It does reflect the colours, and the settings clearly reflect those fonts in use.

 

Does anyone have idea what this could be?

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Adobe Employee ,
Jul 20, 2020

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Do you have the fonts defined also available on the new machine?

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Community Beginner ,
Jul 20, 2020

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Hi there,

 

I do. Those fonts are reflected in the settings, too. I can see them. But the output, such as PDF and Word, don't reflect those settings.

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Adobe Community Professional ,
Jul 20, 2020

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Based on your first post in the thread I would have suggested trying selecting Embed Used Fonts but you have added the problem is also in Word.

 

Have you applied a master page with a different CSS applied to it?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Jul 20, 2020

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After some testing, it appears to be an issue for fonts that I've installed specifically for this: Monserrat and Ubuntu. When I switch to other fonts, it seems fine. Those fonts are visible and selectable, however. But not in generated output.

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Adobe Community Professional ,
Jul 20, 2020

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In the PDF it should work if you check Embed Unused Fonts.

 

In Word, you can only use standard Windows fonts. See http://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/outputs_word.htm on my site.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Community Beginner ,
Jul 20, 2020

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I've had this switched on all along. After returning to the project on my original machine - with RH 2020 - on the exact same project, that generates correctly. The same fonts are installed on both machines. I also tried it on a third machine, where it failed to recognise some fonts in the PDF export.

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