Frameless Output Issues

Participant ,
Jun 25, 2021 Jun 25, 2021

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I created a frameless output using a customized copy of the Orange skin and RoboHelp 2020.4.173.  We have Windows 2019 running on our server.  The output displays and functions correctly for me when I use Chrome, the Chromium version of Edge, or Firefox.  It does not work using IE, Safari, or Opera.  Is this expected?

A customer reported that the Search is not working using Chrome or Edge (and to my knowledge did not try Firefox).  When the customer enters data in the search field, the system displays a drop-down list of matching search terms.  If the customer clicks one of the search terms or clicks Enter, nothing happens.  Is anyone else experiencing this?  Ideas on how to resolve? Would there be any security and/or browser settings that would allow the Search to work for some individuals and not for others?

Thanks!

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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Not heard any of those issues mentioned, but where is the HTML5 being hosted? If it's not on a web server, browsers will interpret it as being "local" & start to throw up a bunch of barriers to shut down any JavaScript actions that RH output depends on.

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Adobe Community Professional ,
Jun 25, 2021 Jun 25, 2021

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I believe the line on IE is that some issues may be encountered. I don't think Opera is supported but I would have thought Safari is given there is now a Mac version of RoboHelp.

 

Perhaps try upgrading to Update 5.

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