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Frameless Search performance Issue

Community Beginner ,
Jan 17, 2020

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Hey,

 

We are currently using RH2019 update 10, with a rather large project (~2300 topics). After initiating a search and clicking on a result, we are getting a huge performance drop... load times being between 200 secs to just crashing the browser (Chrome 79.0.3945.117, IE11).

We have also tested and observed this issue with update 9 of RH2019.

 

This is only an issue in the Frameless output as we were able to generate a Responsive HTML5 output and had no issues with the search.

 

This doens't seem to be an issue with lunr doing the search but something within the Robohelp functions that gets executed once a page is loaded with ?rhsearch=something in the url.

 

Is anyone else experiencing this type of slowness with the new frameless skin?

Correct answer by NLaurin | Community Beginner

Hi, just wanted to come in and say that this has been solved in update 12. Performance has been improved greatly but we are now waiting on a fix to memory leak in IE11 with both responsive and frameless ( RH-6649 ).

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Frameless Search performance Issue

Community Beginner ,
Jan 17, 2020

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Hey,

 

We are currently using RH2019 update 10, with a rather large project (~2300 topics). After initiating a search and clicking on a result, we are getting a huge performance drop... load times being between 200 secs to just crashing the browser (Chrome 79.0.3945.117, IE11).

We have also tested and observed this issue with update 9 of RH2019.

 

This is only an issue in the Frameless output as we were able to generate a Responsive HTML5 output and had no issues with the search.

 

This doens't seem to be an issue with lunr doing the search but something within the Robohelp functions that gets executed once a page is loaded with ?rhsearch=something in the url.

 

Is anyone else experiencing this type of slowness with the new frameless skin?

Correct answer by NLaurin | Community Beginner

Hi, just wanted to come in and say that this has been solved in update 12. Performance has been improved greatly but we are now waiting on a fix to memory leak in IE11 with both responsive and frameless ( RH-6649 ).

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New UI

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306

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Jan 17, 2020 0
Adobe Community Professional ,
Jan 17, 2020

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Are you experiencing the delays with say Firefox and Chrome as well?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jan 17, 2020 0
Community Beginner ,
Jan 17, 2020

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Hi Peter,

 

Yes we do experience the delays in Firefox and Chrome as well.

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Jan 17, 2020 0
Adobe Community Professional ,
Jan 17, 2020

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I am making some enquiries.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jan 17, 2020 0
Adobe Community Professional ,
Jan 20, 2020

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Just to let you know the issue has been reproduced and is being looked into.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Jan 20, 2020 0
Adobe Community Professional ,
Feb 10, 2020

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Performance should be better with Update 11 applied. Are you seeing an improvement?


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Feb 10, 2020 0
Community Beginner ,
Feb 12, 2020

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Hi Peter,

 

We've been doing some testing with Update 11 and we saw an improvement in our smaller test projects but our main project, the one with 2300 topics, is still seeing the same issues.

We have a french and english version of this project, each with ~2300 topics and both have this issue.

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Feb 12, 2020 0
Adobe Community Professional ,
Feb 13, 2020

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I saw some changes had been made to search in Update 11 and thought that included this issue. It is  being worked on so hopefully you will see something in the next update.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Feb 13, 2020 0