I installed the RoboHelp free trial version from the Adobe website.
When I open RoboHelp on my computer and click start free trial, I receive an error message- 'an error occured'
Any tips would be appreciated.
Let us know what happens when you have gone through those suggestions.
Are your .NET versions up to date? That can sometimes have an impact on RH installing correctly. Are you in a corporate environment or personal? Any anti-virus or firewalls in place that may be shutting it down?
You must have admin rights to install RoboHelp. Check with your IT guys. If this is your own PC it should be set up giving you admin rights. Go to Settings > Accounts and you should be able to see.
You haven't said where you go to on this problem. See https://community.adobe.com/t5/robohelp/trial-move-from-robohelp-2019-to-robohelp-2020/td-p/11560812
Thanks for following up.
I don't know where to go from here, I'm frustrated.
I tried installing the 2020 trial version on another computer, per the
suggestion of the woman who runs my tech writing course, and the download
I also tried calling a local computer person and sent him a screenshot of
the error message.
I have the same error message as the other user- Tamas.
Financial and Organizational Management Consulting
Phone number removed
I don't have any details of what causes this but it does seem to be a small number. I realise that doesn't help when you are one of that number.
No internet access issues and anti virus paused during installation?
As soon as I hear more from Adobe, I'll post it.