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Front cover inserted at the end of the PDF

Community Beginner ,
Dec 19, 2019

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Using RH 2019.0.10  -  the front cover of a PDF is inserted at the start of the document AND also at the end of the document. This was not happening in 2019.0.9.

This is messing with the page numbering if I delete the erroneous page so a quick fix is desirable.

 

Is anyone else experiencing it?

 

Thanks

Michelle

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New UI, Output presets, Product help

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Front cover inserted at the end of the PDF

Community Beginner ,
Dec 19, 2019

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Using RH 2019.0.10  -  the front cover of a PDF is inserted at the start of the document AND also at the end of the document. This was not happening in 2019.0.9.

This is messing with the page numbering if I delete the erroneous page so a quick fix is desirable.

 

Is anyone else experiencing it?

 

Thanks

Michelle

TOPICS
New UI, Output presets, Product help

Views

257

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Dec 19, 2019 0
Adobe Community Professional ,
Dec 19, 2019

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Michelle - See if you can replicate it in a new project with just a few topics. If you can, then create a bug report.

 

Please follow this link to report bugs or request features. https://tracker.adobe.com

 

Post the link to your bug report / feature request in this thread and others can vote for it.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Dec 19, 2019 0
Adobe Employee ,
Dec 19, 2019

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Hi Michelle,

We have identified the issue. Please file the issue using the tracker https://tracker.adobe.com. We will share a private fix with you if it is super urgent otherwise we will include this in update 11.

 

My apology for the inconvenience caused. 

 

Thanks,

Vivek (Adobe)

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Dec 19, 2019 0
Explorer ,
Jan 02, 2020

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When is update 11 due?

We have a release on Jan 10th and need to prepare the PDFs before then. 

I have the exact same issue as described above. 

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Jan 02, 2020 0
Explorer ,
Jan 06, 2020

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Any update on when this patch will be ready? I have to get the docs out on Wed the 6th. Will it be ready by then? 

 

This is urgent as the docs are going to all our clients. 

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Jan 06, 2020 0
Explorer ,
Jan 02, 2020

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Yes, I have the exact same problem. 

Is there a fix for this?

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Jan 02, 2020 0
Adobe Community Professional ,
Jan 02, 2020

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I'll ask Adobe to get the fix to you before then.

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Jan 02, 2020 1
Adobe Community Professional ,
Jan 06, 2020

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Have you checked your Private Messages? I believe they have sent you a link to download the fix.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Jan 06, 2020 0
Explorer ,
Jan 06, 2020

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No, nothing there. 

 

You have no private messages.

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Jan 06, 2020 0
Adobe Community Professional ,
Jan 06, 2020

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I have asked again mentioning you need the fix today.


www.grainge.org

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
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Jan 06, 2020 0