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Graphic only popup not working

New Here ,
Mar 09, 2020

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If I create a popup that contains only a graphic (RH 2019, Version 11), in the Preview mode of RH, the link works as expected and the popup shows the graphic. In the actual output opened in a browser, the link is dead. . .

I have attached a graphic showing this difference - the graphic on the left is in Preview mode and the graphic on the right is the same link when opened in a browser. Why would a graphic only popup cause such problems?

 

 

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Graphic only popup not working

New Here ,
Mar 09, 2020

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If I create a popup that contains only a graphic (RH 2019, Version 11), in the Preview mode of RH, the link works as expected and the popup shows the graphic. In the actual output opened in a browser, the link is dead. . .

I have attached a graphic showing this difference - the graphic on the left is in Preview mode and the graphic on the right is the same link when opened in a browser. Why would a graphic only popup cause such problems?

 

 

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Mar 09, 2020 0
Adobe Community Professional ,
Mar 09, 2020

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Isn't this because of the code you added as covered in another thread?

 

Without that code the link works but in a popup that is wider than you want. With that code the link is dead when you generate.

 

This has been covered in another thread unless I am not getting the difference.

 

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Mar 09, 2020 0
New Here ,
Mar 25, 2020

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Additional testing on my side indicates that any popup w/ a graphic in it does not work - I created a topic and linked to it via an image map and if the topic contained only text, then the popup worked not only in Preview mode but also in in the true output world of Chrome and Firefox. If I added a graphic to the same topic, then the popup worked only in Preview mode. It was deader than a doornail in the true output world of Chrome and Firefox.

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Mar 25, 2020 0
Adobe Community Professional ,
Mar 25, 2020

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I tried it in a project and see the same for Responsive HTML5 using Azure Blue.

 

This is the code created when you click the link for an image only auto-sizing popup:

image.png

This is the code created when you click the link for a topic auto-sizing popup:

image.png

 

So the image popup is created, it's just not visible. I'd suggest you log a bug.

 

Oh and it doesn't seem to be a problem in Frameless.

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Mar 25, 2020 0
Adobe Community Professional ,
Mar 26, 2020

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Try with Update 12 applied and let us know if that has fixed this issue.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Mar 26, 2020 0