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Graphics do not update in RH2019

New Here ,
May 22, 2020

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This might be a newbie question, but I'm just getting my rather large help project into the non-classic version of RoboHelp2019.

 

I updated a screen shot in my help, but it did  not appear to update in RH. It didn't update even when I removed the old graphic and placed what should have been the new one.

 

The html looks like I'm referencing the grahic, so why doesn't it update?

 

Thank you!

Cindy

 

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

Hopefully no need to delete anything. If the topic was open at the time of editing, close it and reopen it. Known problem.

 

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Graphics do not update in RH2019

New Here ,
May 22, 2020

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This might be a newbie question, but I'm just getting my rather large help project into the non-classic version of RoboHelp2019.

 

I updated a screen shot in my help, but it did  not appear to update in RH. It didn't update even when I removed the old graphic and placed what should have been the new one.

 

The html looks like I'm referencing the grahic, so why doesn't it update?

 

Thank you!

Cindy

 

Adobe Community Professional
Correct answer by Peter Grainge | Adobe Community Professional

Hopefully no need to delete anything. If the topic was open at the time of editing, close it and reopen it. Known problem.

 

Topics

New UI

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225

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LEGEND ,
May 22, 2020

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Hi there

Are you saying the graphic doesn't update in the RoboHelp editor or after you generate and publish to the server?

If it's not updating in the actual RoboHelp editor, I'd likely try simply deleting all references and re-inserting into the topic after ensuring that you do, in fact, have the correct image.

 

If the issue is happening after you generate and publish, it's likely that the image is being cached and you need to delete temporary internet files.

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New Here ,
May 22, 2020

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The graphic does not update in the editor.

 

Peter's explanation below seems plausible, so I'll try that.

 

Thank you!

Cindy

 

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Adobe Community Professional ,
May 22, 2020

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Hopefully no need to delete anything. If the topic was open at the time of editing, close it and reopen it. Known problem.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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