I'm trying to use the chatbot output to see how we can integrate into our online help but I just keep getting "Failed to generate" error
There might be a log file that could help you identify where it failed. Right-click on the output preset and select View Log (or similar)
Chatbot requires you to use a Chatbot engine. Take a look at the About RoboHelp sample project where using the 2020 features is explained. Look in the Outputs folder.
There is a webinar tomorrow (23 July) about Microcontent and Chatbots. See this post.
Thanks for the help. I couldn't find any details about it in the online help. The About RoboHelp project also didn't give any information about the things that need to be done on the DialogFlow side. It was all trial and error. The publish log simply said chatbot generation failed. I hope there is more information in the webinar.
In the Output folder there is a specific topic on Chatbot.
This is a link to the same information.