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Having trouble upgrading from classic

New Here ,
Aug 14, 2020

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I have a HUGE project that I've been editing in RH 2019 Classic (though it has been developled over MANY years). But now our IT guys say I need to upgrade it to regular(?) RH 2019. I've let it run overnight twice, and it still only makes it through about 10%. It looks like it's hung, and it's still using almost 18% of my CPU.

 

I have no idea what to do. Any thoughts?

Thanks!

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Having trouble upgrading from classic

New Here ,
Aug 14, 2020

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I have a HUGE project that I've been editing in RH 2019 Classic (though it has been developled over MANY years). But now our IT guys say I need to upgrade it to regular(?) RH 2019. I've let it run overnight twice, and it still only makes it through about 10%. It looks like it's hung, and it's still using almost 18% of my CPU.

 

I have no idea what to do. Any thoughts?

Thanks!

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Aug 14, 2020 0
Adobe Community Professional ,
Aug 14, 2020

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By "regular" I take it you mean the New UI.

 

  1. Is the project local?
  2. Define huge. You may be right but so many times I have heard that and back comes the answer that is has a thousand topics, not huge. Number of topics and number of images is more useful.
  3. Are a lot of the topics and images in the root of the project or are they mostly in folders?

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Aug 14, 2020 0
New Here ,
Aug 14, 2020

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  1. Is the project local?
    • Yes. I was running it a network drive, but I copied it to my C: drive to do the upgrade.
  2. Define huge. You may be right but so many times I have heard that and back comes the answer that is has a thousand topics, not huge. Number of topics and number of images is more useful.
    • Ok, so not huge by your standards.  About 700 topics. I don't know how many images there are (I recently took over the project), but I would say it's very "image lite." The whole directory is about 380 MB (screenshot below).
  3. Are a lot of the topics and images in the root of the project or are they mostly in folders?
    • All the topics, images, PDFs, and video files are in the same directory as the project file. The only folders in the project are in the screenshot below.

 

Screen Shot 2020-08-14 at 9.32.32 AM.png

 

Screen Shot 2020-08-14 at 9.28.18 AM.png

 

Thanks for your help!

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Aug 14, 2020 0
Adobe Community Professional ,
Aug 14, 2020

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  1. First back up your Classic project somewhere safe.
  2. In Classic, move the topics to a number of folders.
  3. Close the project and try upgrading again.

There is a known issue with large numbers of topics and images in the root of the project when upgrading. If you don't want to do that, there is an update due soon and I believe that will have the fix in it.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Aug 14, 2020 0
New Here ,
Aug 14, 2020

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Ok, I'll give that a try. What is the maximum number of topics I should have in a folder?

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Aug 14, 2020 0
Adobe Community Professional ,
Aug 14, 2020

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There isn't a maximum specified, the issue is having them in the root. Try with say 100 but that's a random number.

 

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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New Here ,
Aug 14, 2020

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Do I have to move them into folders inside the app? There's no multi-select option, and it's going to take a LONG time to move them one by one. It would be far easier to just move the files directly; I'm just not sure that's ok to do.

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