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Help is not rendering correctly in Portrait view on a Tablet

New Here ,
Apr 22, 2015

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I'm making the Help from a Frame12 file, using the Responsive HTML5 format. Viewed in Portrait orientation on a tablet, the page is just blank. On Landscape view, the information appears, but isn't scrollable past the first view.

I have searched through all of my settings, and nothing comes up. Any thoughts about what I need to tweak?

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HTML5 layout

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Help is not rendering correctly in Portrait view on a Tablet

New Here ,
Apr 22, 2015

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I'm making the Help from a Frame12 file, using the Responsive HTML5 format. Viewed in Portrait orientation on a tablet, the page is just blank. On Landscape view, the information appears, but isn't scrollable past the first view.

I have searched through all of my settings, and nothing comes up. Any thoughts about what I need to tweak?

Topics

HTML5 layout

Views

121

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Adobe Community Professional ,
Apr 23, 2015

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I have moved this post the HTML5 Layouts forum.

I think it might be that you are using an early version of the layout. Hopefully someone can confirm that.

Meantime try another layout or try deleting the layout from your project and then create a new layout and select the same one from the Gallery. I believe that gives you the latest version of the layout.

Not sure but hope that helps.


See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

www.grainge.org for free RoboHelp & Authoring info. Use the blue Reply button at the top to help me help you.
The black Reply link nests replies and they sort out of order.

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Adobe Community Professional ,
Apr 23, 2015

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Are you creating directly from FM or are you running it through RH to produce the HTML5 help? If you’ve got RH, try a test – use one of the samples to create HTML5 help and test to see if behaves the same way. Because the help generating guts within FM are just unexposed RH, it may be a limitation that RH hasn’t figured out. You could also poke around the RH Multiscreen forum – someone else may also have run into this issue there.

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